Postal Benchmarking

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Independent Specialist Services to the Mail Express Freight and Logistics Industries


	"We hope that being part of the Retail Benchmarking Group, HayPost’s retail structure will increase and optimize its operations through the lessons learned from this group. We also hope that this group will help HayPost become more active – publically, and ensure that our staff members will make use of the exchanges of information in order to become more efficient in our overall operations." Lara Tcholakian Deputy Director General for International Relations HayPost CJSC “All postal administrations, regardless of size, face similar challenges so we would look to seize every opportunity to share best practice and learn from one another. We believe that the Benchmarking Group is the ideal forum to exchange information on how new initiatives have worked, diversification into any new products and services, and solutions for sustainable success. By following each others' methodology from concept to implementation, we can all gain valuable key learning points. If selected, we would look to harness this opportunity to help drive innovation, reinvention and customer focus, which is paramount to our future development.” David Gibbons Head of Retail Jersey Post “To join the Global Post Office Retail Benchmarking Group is a way to step into wider relations with foreign Postal Operators, with a particular focus on product development. We are pleased to create a link between different postal organizations because we believe this can be an opportunity to find out more about different countries and improve our know-how. In this way we believe we can learn more about each others companies by comparing particular solutions to the same issue." Alberto Buttaroni Head of Operations and Customer Care Poste Italiane “Postal networks in the world over are undergoing significant transformational change at the present time. This group offers a great opportunity to share and learn from each other’s experiences within the wider retail sector.” Lexi Airey Head of Market Intelligence Post Office Ltd – UK "We decided to join the group, because we are looking for new opportunities to be successful in the ever more demanding postal market place. Faster and more effective product development is one of our main goals. We see this group as a possible means to achieve that goal and share experience and knowledge with our colleagues from the postal industry". Aljosa Huber, Director Product Development Pošta Slovenije “We joined to find accurate up-to-date benchmark info on Key Performance Areas. We would also like to link up with those postal administrators who are performing better than us to see if we can adopt any of the processes / products This might also be an ideal forum to share new product ideas and shorten the development time” Carien Venter Chief Management Analyst South African Post Office
	*Triangle Contacts*
	For further information please contact Ann Nevinson at ann.nevinson@triangle.eu.com	Triangle Management Services Ltd 4 The Courtyard, Furlong Road, Bourne End Bucks, SL8 5AU. UK. Tel: +44 (0)870 950 7900 Fax: +44 (0)870 950 7900