Each sector survey focuses on regular B2B or B2C parcels shippers within the UK, tracking changes in service usage and customer perceptions of the leading carriers and their performance levels.  For many senior executives in the express industry the study sets independent KPI’s for internal management initiatives and provides an invaluable competitor benchmark comparison which can work alongside in-house research data such as carriers’ own customer satisfaction surveys.  Shippers too will find the survey an invaluable input to carrier selection and monitoring.

The surveys are based on fixed quotas for primary carrier ratings (i.e. carrier used most often), in order to guarantee robust results for each of the main carriers. A rating for the next most often used carrier is also captured, but no quota by carrier is set for them, i.e. these are random.  Approximately 1,300 carrier ratings will be collected for this combined analysis, based on primary and secondary usage.

Triangle surveys are conducted via in-depth telephone interviews held in accordance with the Market Research Society Code of Conduct and supported by CATI software. The core sample is selected from a large database of known users of parcel distribution services. Triangle’s interviewers are experienced market researchers who have been carrying out studies with users of express parcels services for many years.

The main areas covered by the report include:

• Market metrics (average volumes, weights)
• Carrier usage (most often used, others used in last 12 months/last 3 years, lapsed usage)
• Carrier awareness (other carriers not used, spontaneous & prompted)
• Carrier selection criteria
• Pricing changes
• Carrier performance ratings for the top two carriers (most often used and second most often used in volume terms) on Overall level of service plus five core attributes such as Price and Customer service
• Carrier descriptors for the top two carriers on eleven key statements
• Likelihood of recommending the primary carrier used (generating a customer Loyalty Benchmark for the industry)
• Total spend and percentage of total spend with main carrier (Share of wallet)
• Timed service usage
• Website usefulness
• Sales & marketing recall/rating
• Carrier Service Profiles

The survey results are reported in a management summary including analysis, graphical representation of the results and comparative charts. In addition, individual company summaries can be produced and supported by personalised presentations where desired.

Pricing

The combined UK Domestic Express Parcels Report (Wave 2),  when purchased on its own, is £24,900 (+VAT).

For those carriers subscribing to both the individual sector reports (i.e. B2B Sector Report and the B2C Sector Report) the price is £5,000 (+VAT) for the combined UK Domestic Express Parcels Report.

For those carriers subscribing to just one sector report (either the B2B Sector Report or the B2C Sector Report) the price is £10,000 (+VAT) for the combined UK Domestic Express Parcels Report.

Related Reports

In 2012 Triangle will publish three individual UK Express Parcel Distribution reports:

1. The UK Domestic B2B Express Parcels Distribution Survey – Wave 14
2. The UK Domestic B2C Express Parcels Distribution Survey – Wave 5
3. The new combined UK Domestic Express Parcels Report (B2B & B2C) – Wave 2  (see above)

 To subscribe:

To order a copy of this or any other survey report or for further information please contact Robin Parr-Davies, Triangle’s Express Director, on:

+44 (0)1628 642910 or e-mail to: robin.parr-davies@triangle.eu.com

This specialist home distribution survey is based on approximately 450 in depth telephone interviews held with the decision maker for UK Domestic B2C deliveries of parcels ½ kg – 30 kg.  All interviews are carried out to the standards laid down by the Market Research Society of Great Britain and supported by CATI software. The core sample is selected from a large database of known users of parcel distribution services.  Triangle’s interviewers are experienced market researchers who have been involved with this study for many years.

Every year the survey content reflects developments in the market place and also allows for confidential questions from programme sponsors.  In effect, Triangle’s UK Domestic B2C Express Parcels Distribution Survey provides bespoke research at multi-client prices.

Key features of the survey include:

1. Fixed quotas for primary carrier ratings, i.e. Used most often
2. Total survey size of approximately 450
3. Potential for subscribing carriers to boost their quota size
4. Minimum of 50 B2C parcels a month for respondent qualification
5. Potential to include 2 confidential questions at no additional cost

The survey is based on fixed quotas for primary carrier ratings (i.e. carrier used most often), in order to guarantee robust results for each of the main carriers. A rating for the next most often used carrier is also captured, but no quota by carrier is set for them, i.e. these are random.

The core questionnaire monitors strategic areas each year so as to ensure consistent trend data, however, new questions are sometimes added in order to measure market reactions to new developments.  The main areas covered by the study include:

• Market metrics (average volumes, weights)
• Carrier usage (most often used, others used in last 12 months/last 3 years, lapsed usage)
• Carrier awareness (other carriers not used, spontaneous & prompted)
• Carrier selection criteria
• Pricing changes
• Carrier performance ratings for the top two carriers (most often used and second most often used in volume terms) on Overall level of service plus five core attributes such as Price and Customer service
• Carrier descriptors for the top two carriers on eleven key statements
• Likelihood of recommending the primary carrier used (generating a customer Loyalty Benchmark for the industry)
• Total spend and percentage of total spend with main carrier (Share of wallet)
• Timed service usage
• Website usefulness
• Sales & marketing recall/rating
• Carrier Service Profiles

The survey results are reported in a management summary including analysis, graphical representation of the results and comparative charts. In addition, individual company summaries can be produced and supported by personalised presentations where desired. Where significant trends can be identified, these too are analysed and reported for continuous subscribers.

Triangle’s Express surveys are designed to complement carriers’ own customer satisfaction surveys with the added unique advantage of independent benchmarking of key performance indicators against competitors. Shippers too will find the survey an invaluable input to carrier selection and monitoring.

Related Reports

In 2012 Triangle will publish three individual UK Express Parcel Distribution Surveys:

1. The UK Domestic B2B Express Parcels Distribution Survey – Wave 14
2. The UK Domestic B2C Express Parcels Distribution Survey – Wave 5  (see above)
3. The  combined UK Domestic Express Parcels Report (B2B & B2C) – Wave 2

 To subscribe:

 To order a copy of this or any other survey report or for further information please contact Robin Parr-Davies, Triangle’s Express Director, on:

+44 (0)1628 642910 or e-mail to: robin.parr-davies@triangle.eu.com

The survey focuses on regular B2B parcels shippers within the UK, tracking changes in service usage and customer perceptions of the leading carriers and their performance levels.  For many senior executives in the express industry the study sets independent KPI’s for internal management initiatives and provides an invaluable competitor benchmark comparison which can work alongside in-house research data such as carriers’ own customer satisfaction surveys.

This specialist business distribution survey is based on around 450 in depth telephone interviews with decision makers for UK domestic B2B deliveries of parcels 2 kg – 30 kg, in accordance with the Market Research Society Code of Conduct and supported by CATI software.  The core sample is selected from a large database of known users of parcel distribution services.  Triangle’s interviewers are experienced market researchers who have been involved with this study for many years.

Every year the survey content reflects developments in the market place and also allows for confidential questions from programme sponsors.  In effect, Triangle’s UK Domestic B2B Express Parcels Survey provides bespoke research at multi-client prices.

Key features of the survey include:

1. Fixed quotas for primary carrier ratings, i.e. Used most often
2. Total survey size of approximately 450
3. Potential for subscribing carriers to boost their quota size
4. Minimum of 50 B2B parcels a month for respondent qualification
5. Potential to include 2 confidential questions at no additional cost

The survey is based on fixed quotas for primary carrier ratings (i.e. carrier used most often), in order to guarantee robust results for each of the main carriers. A rating for the next most often used carrier is also captured, but no quota by carrier is set for them, i.e. these are random.

The core questionnaire monitors strategic areas each year so as to ensure consistent trend data, however, new questions are sometimes added in order to measure market reactions to new developments.  The main areas covered by the study include:

• Market metrics (average volumes, weights)
• Carrier usage (most often used, others used in last 12 months/last 3 years, lapsed usage)
• Carrier awareness (other carriers not used, spontaneous & prompted)
• Carrier selection criteria
• Pricing changes
• Carrier performance ratings for the top two carriers (most often used and second most often used in volume terms) on Overall level of service plus five core attributes such as Price and Customer service
• Carrier descriptors for the top two carriers on eleven key statements
• Likelihood of recommending the primary carrier used (generating a customer Loyalty Benchmark for the industry)
• Total spend and percentage of total spend with main carrier (Share of wallet)
• Timed service usage
• Website usefulness
• Sales & marketing recall/rating
• Carrier Service Profiles

The survey results are reported in a management summary including analysis, graphical representation of the results and comparative charts. In addition, individual company summaries can be produced and supported by personalised presentations where desired. Where significant trends can be identified, these too are analysed and reported for continuous subscribers.

Triangle’s Express surveys are designed to complement carriers’ own customer satisfaction surveys with the added unique advantage of independent benchmarking of key performance indicators against competitors. Shippers too will find the survey an invaluable input to carrier selection and monitoring.

Related Reports

In 2012 Triangle will publish three individual UK Express Parcel Distribution Surveys:

1. The UK Domestic B2B Express Parcels Distribution Survey – Wave 14 – see above
2. The UK Domestic B2C Express Parcels Distribution Survey – Wave 5
3. The combined UK Domestic Express Parcels Report – Wave 2

 To subscribe:

To order a copy of this or any other survey report or for further information please contact Robin Parr-Davies, Triangle’s Express Director, on:

+44 (0)1628 642910 or e-mail to: robin.parr-davies@triangle.eu.com

An invaluable report for:

• Suppliers – to identify, track, target and refine sales opportunities
• Customers – to compare and maintain awareness of services offered
• Operators – to monitor competitors

A great information tool that would take days to research – all in one easy volume. The UK Domestic Express Parcel Carriers Digest will also be useful for all major carriers (for marketing departments), financial data (for finance departments) and can be used as part of an industry induction programme (personnel/HR departments).

In short, this is a really useful industry guide which, at just £795.00 + VAT, offers great value!

Contents:

• History
• Company Information
• Three Years Financial Data (where available)
• Markets and Operations
• Domestic Service Range
• International Service Range
• IT Solutions.

Carriers included in the Digest are:

• APC Overnight
• City Link
• DPD
• DX Group
• FedEx UK
• Hermes
• Interlink Express
• Nightfreight
• Parcelforce Worldwide
• TNT Express
• Tuffnells
• UK Mail
• UPS
• Yodel

How to order

Occupying a unique market position, Triangle Management Services is ideally placed to compile this industry Digest. Triangle has provided the market with a customer satisfaction and competitor benchmarking surveys for over 20 years and has drawn on its in-depth knowledge of this market to produce this high level report.

To order a copy of this report download an order form here  (Adobe pdf 201kb). For further information please contact Robin Parr-Davies on +44 (0)1628 642910.

Triangle’s European Express Networks Digest 2011 focuses on the nine leading European express parcel networks:

•  DPD (GeoPost)
•  Eurodis
•  GLS
•  Global Distribution Alliance
•  GO! (General Overnight)
•  Hermes
•  Logistics World Alliance
•  Net Express Europe
•  System Alliance Europe

This handy report provides an up-to-date summary of the various partners throughout Europe, plus background and recent news for each network.  For further information and to download an order form, please see the link below:

http://www.triangle.eu.com/market-intelligence/reports/express-reports/european-express-networks-digest/

For further information, contact Triangle’s Research Team on +44 (0) 1628 642910 or email:

Robin Parr-Davies, Express Director robin.parr-davies@triangle.eu.com

Helen Daniels, Research Manager helen.daniels@triangle.eu.com

Caroline McGarr, Market Research Executive caroline.mcgarr@triangle.eu.com

This digest report provides a brief overview of each network, head office details, web site address and a summary of recent network development activities e.g. acquisitions, joint ventures and co-operations.

The European express networks included in this report are:

• DPD
• Eurodis
• GLS
• Global Distribution Alliance
• GO! (General Overnight)
• Hermes
• Logistics World Alliance
• Net Express Europe
• System Alliance Europe

To order a copy of this report download an order form here  (Adobe pdf 201kb) or for further information please contact Robin Parr-Davies on +44 (0)1628 642910.

Each sector survey focuses on regular B2B or B2C parcels shippers within the UK, tracking changes in service usage and customer perceptions of the leading carriers and their performance levels.  For many senior executives in the express industry the study sets independent KPI’s for internal management initiatives and provides an invaluable competitor benchmark comparison which can work alongside in-house research data such as carriers’ own customer satisfaction surveys.  Shippers too will find the survey an invaluable input to carrier selection and monitoring.

The surveys are based on fixed quotas for primary carrier ratings (i.e. carrier used most often), in order to guarantee robust results for each of the main carriers. A rating for the next most often used carrier is also captured, but no quota by carrier is set for them, i.e. these are random.  Approximately 1,250 carrier ratings will be collected for this combined analysis, based on primary and secondary usage.

Triangle surveys are conducted via in-depth telephone interviews held in accordance with the Market Research Society Code of Conduct and supported by CATI software. The core sample is selected from a large database of known users of parcel distribution services. Triangle’s interviewers are experienced market researchers who have been carrying out studies with users of express parcels services for many years.

The main areas covered by the report include:

• Market metrics (average volumes, weights)
• Carrier usage (most often used, others used in last 12 months/last 3 years, lapsed usage)
• Carrier awareness (other carriers not used, spontaneous & prompted)
• Carrier selection criteria
• Pricing changes
• Carrier performance ratings for the top two carriers (most often used and second most often used in volume terms) on Overall level of service plus five core attributes such as Price and Customer service
• Carrier descriptors for the top two carriers on eleven key statements
• Likelihood of recommending the primary carrier used (generating a customer Loyalty Benchmark for the industry)
• Total spend and percentage of total spend with main carrier (Share of wallet)
• Timed service usage
• Website usefulness
• Sales & marketing recall/rating

The survey results are reported in a management summary including analysis, graphical representation of the results and comparative charts. In addition, individual company summaries can be produced and supported by personalised presentations where desired.

Pricing

The new combined UK Domestic Express Parcels Report (Wave 1),  when purchased on its own, will be £24,300 (+VAT).

For those carriers subscribing to both the individual sector reports (i.e. B2B Sector Report and the B2C Sector Report) the price will be £5,000 (+VAT) for the new combined UK Domestic Express Parcels Report.

For those carriers subscribing to just one sector report (either the B2B Sector Report or the B2C Sector Report) the price will be £10,000 (+VAT) for the new combined UK Domestic Express Parcels Report.

Related Reports

In 2011 Triangle will publish three individual UK Express Parcel Distribution reports:

1. The UK Domestic B2B Express Parcels Distribution Survey – Wave 13
2. The UK Domestic B2C Express Parcels Distribution Survey – Wave 4
3. The new combined UK Domestic Express Parcels Report (B2B & B2C) – Wave 1  (see above)

 To subscribe:

 To order a copy of this or any other survey report or for further information please contact Robin Parr-Davies, Triangle’s Express Director, on:

+44 (0)1628 642910 or e-mail to: robin.parr-davies@triangle.eu.com

This specialist home distribution survey is based on approximately 420 in depth telephone interviews held with the decision maker for UK Domestic B2C deliveries of parcels ½ kg – 30 kg. All interviews are carried out to the standards laid down by the Market Research Society of Great Britain and supported by CATI software. The core sample is selected from a large database of known users of parcel distribution services.  Triangle’s interviewers are experienced market researchers who have been involved with this study for many years.

Every year the survey content reflects developments in the market place and also allows for confidential questions from programme sponsors.  In effect, Triangle’s UK Domestic B2C Express Parcels Distribution Survey provides bespoke research at multi-client prices.

Key features of the survey include:

1. Fixed quotas for primary carrier ratings, i.e. Used most often
2. Total survey size of approximately 420
3. Potential for subscribing carriers to boost their quota size
4. Minimum of 50 B2C parcels a month for respondent qualification
5. Potential to include 2 confidential questions at no additional cost
6. 2011 pricing maintained at 2008 levels, i.e. no increase for 4 years

The survey is based on fixed quotas for primary carrier ratings (i.e. carrier used most often), in order to guarantee robust results for each of the main carriers. A rating for the next most often used carrier is also captured, but no quota by carrier is set for them, i.e. these are random.

The core questionnaire monitors strategic areas each year so as to ensure consistent trend data, however, new questions are sometimes added in order to measure market reactions to new developments.  The main areas covered by the study include:

• Market metrics (average volumes, weights)
• Carrier usage (most often used, others used in last 12 months/last 3 years, lapsed usage)
• Carrier awareness (other carriers not used, spontaneous & prompted)
• Carrier selection criteria
• Pricing changes
• Carrier performance ratings for the top two carriers (most often used and second most often used in volume terms) on Overall level of service plus five core attributes such as Price and Customer service
• Carrier descriptors for the top two carriers on eleven key statements
• Likelihood of recommending the primary carrier used (generating a customer Loyalty Benchmark for the industry)
• Total spend and percentage of total spend with main carrier (Share of wallet)
• Timed service usage
• Website usefulness
• Sales & marketing recall/rating

The survey results are reported in a management summary including analysis, graphical representation of the results and comparative charts. In addition, individual company summaries can be produced and supported by personalised presentations where desired. Where significant trends can be identified, these too are analysed and reported for continuous subscribers.

Triangle’s Express surveys are designed to complement carriers’ own customer satisfaction surveys with the added unique advantage of independent benchmarking of key performance indicators against competitors. Shippers too will find the survey an invaluable input to carrier selection and monitoring.

Related Reports

In 2011 Triangle will publish three individual UK Express Parcel Distribution Surveys:

1. The UK Domestic B2B Express Parcels Distribution Survey – Wave 13
2. The UK Domestic B2C Express Parcels Distribution Survey – Wave 4  (see above)
3. The  new combined UK Domestic Express Parcels Report (B2B & B2C) – Wave 1

 To subscribe:

 To order a copy of this or any other survey report or for further information please contact Robin Parr-Davies, Triangle’s Express Director, on:

+44 (0)1628 642910 or e-mail to: robin.parr-davies@triangle.eu.com

The survey focuses on regular B2B parcels shippers within the UK, tracking changes in service usage and customer perceptions of the leading carriers and their performance levels.  For many senior executives in the express industry the study sets independent KPI’s for internal management initiatives and provides an invaluable competitor benchmark comparison which can work alongside in-house research data such as carriers’ own customer satisfaction surveys.

This specialist business distribution survey is based on around 430 in depth telephone interviews with decision makers for UK domestic B2B deliveries of parcels 2 kg – 30 kg, in accordance with the Market Research Society Code of Conduct and supported by CATI software.  The core sample is selected from a large database of known users of parcel distribution services.  Triangle’s interviewers are experienced market researchers who have been involved with this study for many years.

Every year the survey content reflects developments in the market place and also allows for confidential questions from programme sponsors.  In effect, Triangle’s UK Domestic B2B Express Parcels Survey provides bespoke research at multi-client prices.

Key features of the survey include:

1. Fixed quotas for primary carrier ratings, i.e. Used most often
2. Total survey size of approximately 430
3. Potential for subscribing carriers to boost their quota size
4. Minimum of 50 B2B parcels a month for respondent qualification
5. Potential to include 2 confidential questions at no additional cost
6. 2011 pricing maintained at 2008 levels, i.e. no increase for 4 years

The survey is based on fixed quotas for primary carrier ratings (i.e. carrier used most often), in order to guarantee robust results for each of the main carriers. A rating for the next most often used carrier is also captured, but no quota by carrier is set for them, i.e. these are random.

The core questionnaire monitors strategic areas each year so as to ensure consistent trend data, however, new questions are sometimes added in order to measure market reactions to new developments.  The main areas covered by the study include:

• Market metrics (average volumes, weights)
• Carrier usage (most often used, others used in last 12 months/last 3 years, lapsed usage)
• Carrier awareness (other carriers not used, spontaneous & prompted)
• Carrier selection criteria
• Pricing changes
• Carrier performance ratings for the top two carriers (most often used and second most often used in volume terms) on Overall level of service plus five core attributes such as Price and Customer service
• Carrier descriptors for the top two carriers on eleven key statements
• Likelihood of recommending the primary carrier used (generating a customer Loyalty Benchmark for the industry)
• Total spend and percentage of total spend with main carrier (Share of wallet)
• Timed service usage
• Website usefulness
• Sales & marketing recall/rating

The survey results are reported in a management summary including analysis, graphical representation of the results and comparative charts. In addition, individual company summaries can be produced and supported by personalised presentations where desired. Where significant trends can be identified, these too are analysed and reported for continuous subscribers.

Triangle’s Express surveys are designed to complement carriers’ own customer satisfaction surveys with the added unique advantage of independent benchmarking of key performance indicators against competitors. Shippers too will find the survey an invaluable input to carrier selection and monitoring.

Related Reports

In 2011 Triangle will publish three individual UK Express Parcel Distribution Surveys:

1. The UK Domestic B2B Express Parcels Distribution Survey – Wave 13 – see above
2. The UK Domestic B2C Express Parcels Distribution Survey – Wave 4
3. The new combined UK Domestic Express Parcels Report – Wave 1

 To subscribe:

To order a copy of this or any other survey report or for further information please contact Robin Parr-Davies, Triangle’s Express Director, on:

+44 (0)1628 642910 or e-mail to: robin.parr-davies@triangle.eu.com

The Group met on the eve of The World Mail Awards and the meeting included delegates from Hungary, Saudi Arabia, Canada, Denmark, Belgium and the UK. The agenda included an analysis of international news within post office retail networks and detailed discussion of some of the challenges and recently reported successes within the sector.

The main objectives for the group is to create a cooperative environment to share information to develop “best in class”, compare KPI’s against each other, conduct best practice studies of important business processes and be kept updated on global developments within the Post Office industry.

The group now has 6 Post Office networks as members and include Jersey Post, Nigeria Post, Magyar Posta, Poste Italiane, Saudi Post and South African Post Office.

Ann Nevinson, Triangle’s Retail Networks Director, commented “our meeting in Copenhagen was an excellent review of the sector, and some invaluable actions were decided which will help our members to develop their business”.