Tuesday  1st July 2008

CTA 7: Workshop Understanding key distribution issues

 08.45 - 09.20

Registration and Exhibition Opens - Refreshments available

Round table informal discussion on three key industry points with discussion led by a retailer and a carrier:

1. How should we communicate with the customer?

Elizabeth Beroud, Royal Mail with 

Mark Russell, House of Fraser 

2. Driving out delivery failure: -

Colin Young, Sainsbury

with Jerry Kane, DHL Express

3. Peak revisited: good, bad and future plans  

Sian Baker, ASDA* with Alison Bradwell, Dixons/PC World

and Dick Stead, Parcelforce Worldwide .

Each workshop will be led by an independent facilitator: Mike Stockdale, Steve Bourges and Mark West. All outcomes fed back on session CTA11