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08.45 |
Registration and Exhibition opens - Refreshments available in the exhibition area
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Track 1: Recession: How should management react to recession?
Business leaders give their perspectives on how mail and express operators should respond in the current economic climate |
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Track 2: Marketing Direct: Putting mail back in the mix
Plotting the future for direct marketing and understanding the requirements of SME’s |
| 09.25 |
Chairman:
Mark Bigley, Managing Director, Secured Mail |
09.25 |
Chairman:
Neil Morris, Deputy Managing Director, Institute of Direct Marketing
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| 09.30 |
A leadership approach to downturn
Joseph Santo, Principal, Booz & Co |
09.30 |
One Lost Generation or Lost Forever? The urgent need to inspire and educate the up and coming marketing generations on the value of effective mail
Neil Morris, Deputy Managing Director, IDM
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| 09.45 |
What posters need from mail operators at this time
Angie Foong, Country Product Manager, eBay UK |
09.45 |
The Modern Marketing Mix. Why postal services should be making a bigger contribution to the success of today’s marketing.
Jane Cave IDM Consultant
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| 10.00 |
A private (express/mail) operators view
Guy Buswell, Chief Executive, Business Post Group |
10.00 |
Barriers and Opportunities. What can postal operators do to encourage a greater adoption of post by marketers?
David Robottom, Director, D&S Consultants
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| 10.15 |
Perspectives on the changing market
John Coghlan, CEO, DX Services |
10.15 |
Small businesses have postal needs. A survey of members
Clive Davenport, National Chairman for Trade and Industry, Federation of Small Businesses
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| 10.30 |
Discussion and Q&A |
10.30 |
Discussion and Q&A |
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10.45 |
Refreshments available in the exhibition area
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Track 3: Improving Market and Environmental credentials
Channels to market and green issues are impacting on the market place irrespective of the economic situation. We review these changes |
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Track 4: What should the carriers do – the retailers speak out
Operators must listen to their customers. In this track the shippers show what can be done and comment on how carriers should be managed |
| 11.15 |
Chairman: Nigel
Barton, Simply Logistics Consultancy & former strategic
Operations Director, TNT Express, Amsterdam |
11.15 |
Chairman:
Patrick Wall, Chief Executive, MetaPack |
| 11.15 |
The challenge is climate change and progress is swift
Ingemar Persson, Secretary General, Posteurop |
11.15 |
Building international markets
Dan Finnegan, Operations Manager - GM Global Logistics, Marks & Spencer |
| 11.30 |
Sustainability through
Sustainable Mail™
Martin Blake, Head of Social
Responsibility
, Royal Mail |
11.35 |
Managing carriers services
Hilton Eachus, Customer Delivery Manager, asos.com |
| 11.45 |
How can an operator gain its green credentials,
Am Pall, Fleet Director, City Sprint. |
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Working with carriers and third party logistics
Kate Smyth, Head of e-Commerce, LK Bennett |
| 12.00 |
Developments in channel management and integration
Chris Harris, Head of Channel Development, Barclaycard |
12.00 |
From manual to automated processes,
Damian Scarlett, Managing Director,
Cloggs.co.uk
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| 12.15 |
Discussion and Q&A |
12.15 |
Discussion and Q&A |
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12.30 |
Lunch served in the exhibition area
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Track 5: Distribution Technology
How technology adds value for customers
We review the latest developments |
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Track 6: Express - What's on offer?
We look at what the operators are offering their customers, both in the main stream and in the niche sectors, and review recent innovations |
| 14.00 |
Chairman:
Neil Jackson, Chief Executive, Triangle Management Services |
14.00 |
Chairman:
Peter Rowlands, Editor, e-Logistics |
| 14.00 |
Transformation through technology
Steve Thomson, Programme Manager, Royal Mail |
14.00 |
A review of carrier innovation
Derek Weaver, Head of Operations, MetaPack |
| 14.15 |
Carrier's technology offerings from a shipper's perspective
Nick Parkes, European Transport Director, Technicolor Home Entertainment Services |
14.15 |
A carrier’s perspective of what’s on offer
David Smith, Managing Director, Parcelforce Worldwide |
| 14.30 |
"Potholes"
A light-hearted non-technical journey across the supply chain
technology landscape, charting pitfalls and opportunities.
Joe Robinson, Business Development Manager,
Skillweb |
14.30 |
Making the best use of express pallet networks
Bob Lister, Managing Director, The Works Stores
Ltd |
| 14.45 |
Using
technology to finally fix failed deliveries – for consumers as
well as businesses
Dan Turner, Co Founder and CTO, ByBox
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14.45 |
Offshore islands – the forgotten markets
Ed Hodnett, General Manager Jersey Post |
| 15.00 |
Discussion and Q&A |
15.00 |
Discussion and Q&A |
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15.15 |
Refreshments available in the exhibition area
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Track 7: Focus on Home Delivery (B2C)
With the rise in internet shopping attention continues to focus on the industry’s ability to fulfil home delivery expectations. |
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Track 8: The Future Direction of the Mail Industry
We review the imminent regulatory and legislative developments |
| 15.45 |
Chairman:
Robin Parr-Davies, Express Director, Triangle Management Services |
15.45 |
Chairman:
Tim Brown, Chief Executive, POSTCOMM |
| 15.45 |
The fulfilment aspect
to B2C
Gary Winter,
Head of Business Development, Fulfilment, Royal Mail Group
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15.45 |
Tim Brown will host a series of discussions with industry experts. The programme will include a discussion about… |
| 16.05 |
2009 On-Line Delivery Research
Sarah Clelland, Marketing Manager, Snow Valley |
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1. The future of the mail industry as it faces the challenge of mail volume decline |
| 16.25 |
The challenge to
carriers coming from consumers requiring more choice from
e-retailers
Walter Blackwood, Managing Director, Collect + |
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2. The future of regulation following the government’s support of the Hooper recommendations |
| 16.45 |
The changing B2C scene
Jon Tobbell, Commercial Director,
Hermes UK |
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3. An update on the recommended hand-over of regulatory authority to Oftcom |
| 17.00 |
Discussion and Q&A |
17.00 |
Discussion and Q&A |
