Wednesday 6th May 2009 |
| 11.00 |
Registration and Refreshments |
| 11.30 |
Welcome to the World Postal Retail Networks Seminar
John Modd, Director Mail, Triangle Management Services |
| 11.35 |
Improving customer access
Chair: John Modd, Director Mail, Triangle Management Services |
| 11.40 |
Conversion of Post Offices into
PostPoints
Rudy Moens, Director Physical Networks, De Post - La Poste
(Belgium) |
| 12.00 |
Payshop: growing the
network with retail agents
Helena Rodrigues, Managing Director, Payshop
(Portugal) |
| 12.20 |
Swiss Post: Alternative solutions
Gundekar Giebel, Head of E-Media, Swiss
Post |
| 12.40 |
Discussions and Q&A |
| 13.00 |
Buffet lunch |
| 14.00 |
Regulation and Government impact in postal retail networks
Chair: Ann Nevinson, Director Retail Networks, Triangle Management Services |
| 14.05 |
Impact of Universal Service Obligation (USO) in postal retail networks
Tim Brown, Chief Executive, Postcomm |
| 14.25 |
Post Office UK: Reconciling commercial business vs community perception
Sue Huggins, Programme Director - Network Change, Post Office Ltd. |
| 14.45 |
Partnering with local governments
Tamara Primakoff, Director of Networks
Partners, La Poste |
| 15.05 |
Discussions and Q&A |
| 15.20 |
Refreshments |
| 15.40 |
Postal network reinvention
Chair: Ian Carr, Managing Director of Postal Business,
Jersey Post |
| 15.45 |
SAPO: A successful transformation journey
Carien Venter, Chief Management Analyst, South
African Post Office |
| 16.05 |
Financial services for Post Offices
Ron D'Mello, Sales & Marketing Director, First Rate Exchange Services Ltd |
|
16.25 |
Securing a
nationwide branch network
Mag. Elmar
Konzett, Head of Branch Network, Austria Post |
| 16.45 |
Discussions and Q&A, closing comments |
| 17.00 |
Close |
| 19.00 |
World Mail Awards drinks reception |
| 20.00 |
World Mail Awards Gala Dinner |
