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Tuesday 18th November, 2003 |
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08.15 |
Registration and refreshments |
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09.00
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Opening remarks and
introduction of Chairman, David Robottom, Director of Industry
Development & Postal Affairs, Direct Marketing Association |
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| 09.05 |
Chairman's remarks |
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| 09.10 |
Keynote
addresses - Opening the UK market |
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09.10
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Royal Mail Update
Elmar Toime, Executive Deputy Chairman, Royal Mail Group |
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09.35
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Is our model working?
Martin Stanley, Chief Executive, Postcomm |
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10.00
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The customers' agenda -
results of the customer forum
Paul Jackson, Chief Executive, Triangle |
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| 10.25 |
Discussion/Q&A |
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10.45 |
Refreshments |
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| 11.15 |
Keynote
session - Networks as simple as A to Z |
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11.15
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The new Royal Mail Wholesale model
Adam Novak, Director and General Manager, Royal Mail Wholesale |
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11.40
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The alternatives!
Matthew Robertson, Operations Director - Home Delivery,
Express Dairies Limited /
Arla Foods UK plc |
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12.05
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Economic importance
Martin O'Neill, Chairman, Trade & Industry Select
Committee |
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| 12.30 |
Discussion/Q&A |
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| 12.55 |
Welcome from our lunch sponsor,
TPG Post UK |
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13.00 |
Lunch - sponsored by: |
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Breakout Sessions |
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| 14.15 |
Session A |
OR |
Session B |
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Operator plans for home shopping |
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The new pricing models |
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Chairman: Gillian Buttree
Senior Consultant, Experian |
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Chairman: Ian Senior
Associate Director, Triangle |
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14.15
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A1 Current trends and future
opportunities |
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B1
Fair, quality and transparent |
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Steve Bolton
Managing Director, Scoco Ltd |
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Guy Buswell
Managing Director UK Mail,
Business Post Group plc |
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| 14.35 |
A2 Royal Mail developments |
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B2 Size matters |
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Nigel Moore
Head of Retail and Consumer Business, Royal Mail |
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Lorna Clarkson
Head of Commercial & Specification,
Royal Mail |
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| 14.55 |
A3 Are
you listening? |
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B3 Regulatory Effect |
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Christian Friege
CEO, BCA UK |
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Richard Moriarty
Director of Competition and Regulation, Postcomm |
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| 15.15 |
Discussion/Q&A |
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Discussion/Q&A |
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15.30 |
Refreshments |
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Breakout Sessions |
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| 16.00 |
Session C |
OR |
Session D |
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Focus on Financial Services in the
new UK market |
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Focus on Publishing in the new UK
market |
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Chairman: Steve Gapper
Consultant (Ex Canada Life and Scottish Widows) |
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Chairman: Paul Jackson
Chief Executive,
Triangle |
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| 16.00 |
C1 Know your client - data accuracy
improves profitability |
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D1 Subscriptions in the publishing mix |
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Simon Burrows
Data Sales Manager,
Royal Mail Data Services |
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Wendy Sly
Subscriptions Director,
Readers Digest |
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| 16.20 |
C2 What we want and need |
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D2 Business
to Customer Opportunities -
an International Perspective |
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Professor Merlin Stone
Business Research Leader,
IBM UK Ltd |
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John Seeley
Vice President, International Consumer Marketing,
National Geographic Society |
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| 16.40 |
C3 Future role of direct mail |
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D3 Future of Presstream |
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Eric Austin
Direct Mail Consultant
(Ex Cornhill Direct) |
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Fay Delavault
Head of Presstream,
Royal Mail |
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| 17.00 |
Discussion/Q&A |
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Discussion/Q&A |
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17.00
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Press
Conference
Belgian Post International and
Target Worldwide Express partnership |
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17.30 |
Cocktail Party - sponsored by:
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19.00
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Coaches leave for the UK Mail Show
Gala Dinner - sponsored by Royal Mail
A time to relax and talk to colleagues, customers, partners and
competitors at one of London's top venues |
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Wednesday 19th
November, 2003 |
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09.00 |
Refreshments |
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| 09.30 |
Introduction of Chairman,
John Ivers, Chairman, Mail Users' Association |
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| 09.35 |
Keynote
addresses - The users' agenda |
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09.35
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Quality and the USO
Gregor McGregor, CEO, Postwatch |
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10.00
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Delivery reacting to users
needs
Billy Hayes, Communication Workers Union |
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10.25
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A year of listening
Tony Allsop, Domestic Director, Deutsche Post Global Mail
UK Ltd |
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| 10.45 |
Discussion/Q&A |
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11.00 |
Refreshments |
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Breakout Sessions |
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| 11.30 |
Session E |
OR |
Session F |
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International influence on UK |
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Documents of the Future |
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Chairman: Ian Kavanagh
Chairman,
Mail Consolidators' Association |
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Chairman: John Park
Director, Intellect |
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| 11.30 |
E1 Maintaining integrity |
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F1 Paper in the e-landscape |
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Colin Beesley
Sales & Marketing Director,
Royal Mail Group |
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Malcolm Bruce
Director of National Posts,
Pitney Bowes |
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| 11.55 |
E2 Accession nirvana or nightmare |
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F2 Is there a future for hybrid mail or
distributive print? |
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David Robottom
Director of Industry Development & Postal Affairs, DMA |
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John Tew
Director,
Opus |
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| 12.20 |
E3 European developments in e-post |
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F3 Future digital and networked
developments |
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Steve Wright
Director, Global Marketing
CheckFree Corporation |
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Giles Bryan
Director of Strategic Consulting,
GFT UK Ltd |
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| 12.45 |
Discussion/Q&A |
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Discussion/Q&A |
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12.55
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Welcome from our lunch sponsor
Alan Goddard, Managing Director,
Deutsche Post Global Mail (UK) Ltd |
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13.00 |
Lunch - sponsored by: |
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13.30
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Post Office Retail Networks Forum
-
click here for programme |
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14.10
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Production Excellence -
Chairman, Terry Jackson, Group Sales & Marketing Director,
ADM Group Mailing Services Ltd |
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14.10
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Standards development to benefit
clients
Alan Halfacre,
Chairman, GWC |
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14.35
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Consolidation developments
Linda O'Kane,
Operations Director, Mercury International |
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| 15.00 |
Discussion/Q&A |
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15.15 |
Refreshments |
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15.45 |
Listening to the customer - the last but one word
Chairman: Paul Jackson, Chief Executive, Triangle |
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Major customers will
comment or submit questions on the conference and seek answers from
industry representatives:
Alan Halfacre, GWC
John Ivers, Mail Users' Association
Ian Kavanagh, Mail Consolidators' Association
William McCracken, Greetings Card Association
John Park, Intellect
Richard Henchley, Periodical Publishers' Association
Stay and listen to your customers! |
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16.30 |
Customers'
Charter - Response to customers' agenda |
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- Key themes of summit |
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- Industry action programme |
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Paul Jackson,
Chief Executive, Triangle |
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| 16.45 |
Close |
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