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3 - 4 JULY 2006
HILTON BIRMINGHAM METROPOLE
PROGRAMME: Growth Through More Effective Delivery
(Last updated 3 July 2006)

Click here to download the conference brochure published 10 April (Adobe pdf 5.9MB)
 

        DAY 1: Monday 3 July 2006 (click here to view Day 2 programme)
08.45 Registration opens
08.45 Refreshments available in the exhibition display area CitySprint
09.30
 
Welcome to the Midlands and Chairman's introduction
Neil Jackson, Chief Executive, Triangle Management Services
09.35
 
Keynote Session: Can UK carriers respond to the markets delivery requirements?
Introduction from Chairman: David Burtenshaw, former Chief Executive of Lynx Express
09.45
 
Who is the customer and are they being listened to?
Tony Smith, Head of Operations, RS Components
10.05
 
Shipper survey feedback
Robin Parr-Davies, Express Director, Triangle Management Services
10.25
 
Yes, the carriers can respond
Jonathan Smith, Managing Director, Amtrak
10.45 Discussion and Q&A
11.00 Refreshments available in the exhibition display area CitySprint
11.30
 
Keynote Session: Do different delivery solutions require different delivery carriers?
Chairman: David Burtenshaw, former Chief Executive of Lynx Express
11.30
 
Specialist services require specialist service providers
Andrew Bernard, Chief Executive, CitySprint
11.55
 
The internet now provides solutions
Morten Kriek, Independent Consultant
12.20 Discussion and Q&A
12.35 Welcome from our lunch sponsor, Parcelforce Worldwide
12.40 Buffet lunch in the exhibition area

Parcelforce

14.00 Conference Sessions: choose to attend either Session A or Session B

Session A: Do we need more effective distribution agreements?

Session B: The blurring boundary between express and mail

Chairman: Nick Allen
Editor, Logistics Europe

Chairman: Andrew Starkey
Independent Consultant, Spiral

14.00



 
A1



 

Agreements must reflect the retailer or manufacturer's agreements with their customers
Jo Ritchie
Transport Manager, Screwfix Direct

B1



 

The current competitive environment for UK mail
John Modd
Director of Mail, Triangle Management Services

14.20


 
A2


 

Managing the customer, shipper, supplier triangle
Nick Parkes
Group Carrier Manager, iForce

B2

 

Mail and parcels - a carrier's perspective
Steve Patrick
Managing Director, UK Mail

14.40



 
A3



 

A carrier's perspective, issues that need to be addressed
Stephen Hayward
Managing Director, Christian Salvesen Transport UK

B3

 

Mail and parcels - a shipper's perspective
Gary Parker, Mail and Office Services Manager, BT Procurement and Supply Chain

15.00 Discussion and Q&A
15.15 Refreshments available in the exhibition display area CitySprint
15.45 Conference Sessions: choose to attend either Session C or Session D

Session C: Sustainability cannot be ignored

Session D: Technology is providing new solutions

Chairman: Andrew Brown
Editor, Motor Transport

Chairman: Tim Gilbert
Chairman, MTvan.com

15.45


 
C1


 

An overview of sustainable distribution issues
Professor Michael Browne
University of Westminster

Short presentations from
each member of the panel

Steve Alderson
Managing Director, Cognito Limited
Larry Klimczyk
Chief Executive, Blackbay
Sarah Rutherford,
European Marketing Manager, Precision Software
Patrick Wall
CEO, MetaPack

16.05


 
C2


 

Fuel surcharges are only a symptom
Simon Clifford
Sales and Marketing Director,
CH Jones / Keyfuels

16.25



 
C3



 

The London Freight Plan - tomorrow's solutions?
Stephen Steele
Head of Freight Unit, Transport for London

16.45 Discussion and Q&A
17.00 Close
18.30 Drinks reception Cognito     NetDespatch
19.30 Gala Dinner and Race Night

Home Delivery Network

        DAY 2: Tuesday 4 July 2006 (click here to view Day 1 programme)
08.30 Registration opens
08.30 Refreshments available in the exhibition display area CitySprint
09.00
 
Keynote Session: The importance of more effective B2C deliveries
Introduction from Chairman:
Walter Blackwood, Managing Director, Home Delivery Network
09.10
 
A retailer's view of the home delivery requirement
Tim Curtis, Head of Mothercare Direct
09.30
 
How can we help to grow the e-retail market?
Dick Stead, Sales and Marketing Director, Parcelforce Worldwide
09.50
 
Effective B2C distribution requires a quality fulfilment interface
Justin Ferguson, General Manager - Distribution, JD Williams
10.10
 
A successful case study from European best practice
Kalle Tarien, Member of the Management Board, Estonia Post
10.30 Discussion and Q&A
10.45 Refreshments available in the exhibition display area CitySprint
11.15
 
Keynote Session continued ...
Chairman: Robin Parr-Davies, Express Director, Triangle Management Services
11.15
 
An operator's view of the B2C issues
Carol Woodhead, Managing Director, Parcelnet
11.35
 
Drop boxes, an overview of what's available in the market
Mike McCormack, Independent Consultant
11.55
 
At the end of the day we need effective delivery of our products to satisfy our customer's needs
James Roper, Chief Executive, Interactive Media in Retail Group (IMRG)
12.15 Discussion and Q&A
12.30 Welcome from our lunch sponsor, Business Post Group
12.35 Buffet lunch in the exhibition area

Business Post Group

14.00






 
Any question? Any answers? The CEOs debate
Chairman: Chris Pearce-Ramwell, Head of Transport, Screwfix Direct
Panellists:
Andrew Bernard, Chief Executive, CitySprint
Walter Blackwood,
Managing Director, Home Delivery Network
Guy Buswell,
Chief Executive Officer, Business Post Group
Jonathan Smith,
Managing Director, Amtrak
Carol Woodhead, Managing Director, Parcelnet
15.30 Conference Close

"Delivery remains the Achilles Heel of internet shopping, and will be the cause of half of the 7 million customer complaints received by e-retailers this year. All retailers, for whom delivery will become a key differentiator, should attend the UK Express Delivery Conference in order to understand how best to invest in home delivery choice and convenience for their customers. See you there."
James Roper, CEO, IMRG

Triangle Contacts::



For further information please contact:
Robin Parr-Davies: Programme Editor
Triangle Management Services Ltd.
4 The Courtyard
Furlong Road
Bucks, SL8 5AU, UK
Tel: +44 (0)870 950 7900
Fax: +44 (0)870 950 7910

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