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Monday 27 June |
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17.00 |
Customer Forum - by invitation only |
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19.00 |
Customer Dinner - by invitation only |
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21.00 |
Visit to Parcelforce Worldwide Distribution
Centre - open to all delegates |
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Tuesday 28 June |
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08.30 |
Registration opens |
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08.30
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Refreshments available in the exhibition area
sponsored by: |
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09.00
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Welcome to the Midlands and Chairman's
introduction
Neil Jackson, Chief Executive, Triangle Management Services |
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09.10
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Keynote session: Are carriers getting it
right?
Hear what the customers really want
from the industry, stay ahead of the game on the e-Customer Charter
and listen to the carrier’s response and how technology can help
everyone
Introduction from Chairman: Colin F. Millbanks
OBE,
non-Executive Deputy Chairman and former CEO, GeoPost UK |
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09.15 K1 |
Customers have their say: feedback from the
Customer Forum
Robin Parr-Davies, Express Director, Triangle Management
Services |
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09.40
K2 |
The e-Customer's Charter
James Roper, Chief Executive, IMRG (International Media
In Retail Group) |
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10.05
K3
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In a competitive market, carriers must focus
and listen to their customers
Paul Murray, non-Executive Director and former Chief
Executive, Target Express |
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10.30
K4
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Technology is changing the industry
Alan Jones, Chairman, MetaPack and former Group Managing Director,
Express, TNT Express Services |
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10.55 |
Discussion and Q&A |
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11.10
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Refreshments available in the exhibition area
sponsored by: |
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11.40 |
Keynote session: - Who's calling the tune?
Chairman: Colin F Millbanks, non Executive Deputy
Chairman and former CEO, GeoPost UK |
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11.40 K5 |
Carriers still need to listen
Bob Evans, UK Distribution Manager, RS
Components |
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12.00 K6
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Carriers must hear what customers say
Andy Mattock, Customer Services Director,
Group Parcel Services,
Business Post Group |
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12.20 K7 |
An
independent consultants view
Brian Templar, Chairman, Davies & Robson
Logistics |
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12.40 |
Discussion and Q&A |
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12.55 |
Welcome from today's lunch sponsor - MetaPack |
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13.00
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Buffet lunch in the exhibition area sponsored
by: |
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14.15 |
Conference sessions - choose to attend either
Session C or Session D |
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Session C:
B2C is defining the future
If you're serving the B2C sector, this
is a must session for you to participate in. Find out what the e-tailers
really want from express delivery
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Session D: Are parcels the new pallets
or do specialist carriers need specialist solutions?
Learn about one of
the most explosive sectors of express from the customer perspective,
where the crossover is with parcels and who's leading the charge
from an operator's view |
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Room: Library
Suite
Chairman:
Carole Woodhead
Managing Director, Parcelnet and Distribution Director, Otto UK |
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Room: Queens Hall
Chairman: Jack Semple
Assistant Editor, Motor Transport
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14.15 |
C1 |
What the customer needs |
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D1 |
Why the specialist networks work best for the
customer |
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Bill Chacksfield, Managing Director,
Homeserve, Business Post Group |
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Richard Eldred, Chairman,
The Pallet Network |
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14.35
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C2
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The E(nd) to E(nd) of B2C - it's more than
just a delivery! |
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D2
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Parcels and pallets can mix |
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Keith Greasley, General Manager, Operations, JD Williams |
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David Emslie, Logistics Sales Director,
LYNX Express |
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14.55 |
C3 |
How we see the future |
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D3
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Is there a unique solution for hazardous
goods? |
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Walter Blackwood, Managing Director, Home
Delivery Network |
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Jim Scanlan, Managing Director, The
Hazchem Network |
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15:15 |
D4
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Is there a unique solution for hazardous
goods? |
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15.15 |
Discussion and Q&A |
15:35 |
Discussion and Q&A |
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15.45
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Refreshments available in the exhibition area
sponsored by: |
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16.15 |
Conference sessions - choose to attend either
Session E or Session F |
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Session E:
Relevant solutions for home deliveries
In this session you will learn how
important the whole logistics chain is in the context of B2C and how
one healthcare product has evolved a unique solution |
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Session F: The world around us
Update your company on the
practicalities of your operation, from toll roads, to security, from
EU regulations to loading restrictions
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Room: Library
Suite
Chairman: James
Roper
Chief Executive, IMRG |
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Room: Queens Hall
Chairman: Martin Roebuck
Editor, IFW |
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16.15 |
E1 |
No one operator can satisfy all B2C needs |
16.15
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F1
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Are WEEE* ready for the reverse logistics
opportunity? |
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Ulrich Jerome, Managing Director (France
and N.Europe), Pixmania.com |
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Nigel Souster, Managing Director, SML
Recycling
*Directive on Electrical and
Electronic Equipment |
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16.35
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E2
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Success in B2C relies on getting the last
mile sorted |
16.30 |
F2 |
Better planning for security in transit
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Denis Payre, President and CEO, Kiala |
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Jack Valk, CPP, CFE, CPOI, RSE, Security
Development Director, DHL Worldwide Networks |
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16.55
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E3
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Healthcare to your door – a growing market? |
16.45 |
F3 |
The future is more toll roads |
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Bob Goulborn, Healthcare Logistics |
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John Sandland, Finance Director, Midland
Expressway |
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17.00 |
F4 |
Current priorities for UK Plc |
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Martin Jones, Head of Logistics Policy
Division, Department for Transport |
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17.00 |
Discussion and Q&A |
17:15 |
Discussion and Q&A |
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17.30 |
Close |
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18.30
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Cocktail Reception
sponsored by: |
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20.00
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Industry Gala Dinner
hosted and sponsored by: |
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Wednesday 29 June |
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08.45 |
Registration opens |
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08.45
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Refreshments available in the exhibition area
sponsored by: |
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09.25 |
Conference sessions - choose to attend either
Session G or Session H |
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Session G:
Increasing delivery options
A great session to look and learn about
the benefits of alternative delivery options such as Sameday,
In-night, domestic mail and consolidation centres |
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Session H: Technology update
From document management to mobile
solutions and from web-based communications to RFID - this session
will bring you up to speed |
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Introduction
from Chairman
Chairman: Iain Beveridge
Operations Director, iForce |
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Introduction from Chairman
Chairman: Chris
Pearce-Ramwell
Head of Transport, Screwfix Direct |
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09.30 |
G1 |
Adding value in the same day sector |
09.30
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H1
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In a paperless environment, documents still
need effective handling! |
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Martin Reed, General Manager, Strategy
and Business Development, TNT UK |
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Gerrard Kennedy, Managing Director, Image
Integrators |
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09.50 |
G2 |
UK domestic mail - an opportunity? |
09.45
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H2
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Using the web to deliver better customer
service |
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John Modd, Director Mail, Triangle
Management Services |
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Becky Clark, Business Development
Director, NetDespatch |
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10.10 |
G3 |
Consolidation centres are here to stay |
10.00 |
H3 |
Technology today means mobile solutions |
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Olivier Bastien, Retail Development
Manager, Exel |
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Jan O'Hara, Managing Director, T@lecom |
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10.15 |
H4 |
EPC Global - making RFID a reality |
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James Spittle, Chairman, GS1*
*promotes UK supply
chain technology standards |
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10.30 |
Discussion and Q&A |
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Discussion and Q&A |
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10.45
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Refreshments available in the exhibition area
sponsored by: |
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11.15 K8
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Keynote session - Increasing customer choice
Two days of debate and discussion
wrapped up in an open forum with industry leaders - a profitable
summary of the conference topics
Introduction from Chairman:
Robin Parr-Davies, Express Director, Triangle Management
Services |
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11.20 K9 |
Is there enough choice?
Steven Mitchell, Group Procurement Manager, Novar ED & S
(MK Electric) |
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11.45 K10 |
Customers have many options
Tim Brown, Sales and Marketing Director, Parcelforce
Worldwide |
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12.10 K11 |
Customers need to make a choice
Adam Shuter, European Development Director, Palletways |
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12.35 |
Discussion and Q&A |
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12.55
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Buffet lunch in the exhibition area
sponsored by: |
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14.00
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Keynote session - Any questions? Any answers?
- the CEO's debate
Chairman: Chris
Pearce-Ramwell,
Head of Transport, Screwfix Direct
Top service providers will answer questions from customers and
delegates - do customers really have a choice? |
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Panelists: |
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Andrew Bernard, Chief Executive,
CitySprint
Paul Carvell, Chief Executive, Business Post Group
Vanessa Leeson, Managing Director, Parcelforce Worldwide
Richard Eldred, Chairman, The Pallet Network |
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15.00 |
Closing comments |
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