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Tuesday 22 June, 2004 |
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16.00 |
Customer
forum - by invitation only |
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18.00
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Customer dinner, hosted by Triangle
by invitation
only |
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| 21.00 |
Visit to Parcelforce Coventry
hub - open to all customers and delegates |
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Wednesday 23 June, 2004 |
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09.00
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Registration
and exhibition opens
Refreshments available in the exhibition area |
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| 09.45 |
Welcome to the Midlands and
introduction of the chairman for the morning |
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09.50 |
Keynote session - the big picture today: does size matter? Is the UK
different? |
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Chairman: Andrew Brown, Editor, Motor
Transport |
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10.00 K1
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Feedback from the
customer forum
Robin Parr-Davies, Head of Research & Consultancy, Triangle
Management Services |
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10.15 K2
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Now
we are listening
Vanessa Leeson, Managing Director, Parcelforce Worldwide |
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10.40 K3
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Customers want specialised services, but in an integrated environment
Paul Carvell, Chief Executive Officer, Business Post |
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| 11.05 |
Discussion and Q&A |
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11.20 |
Refreshments in the exhibition area |
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Breakout sessions: choose to
attend either A or B |
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11.50
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Session A
- Will technology deliver? |
OR
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Session B - New
services-are they customer or carrier driven? |
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Chairman:
Malory Davies
Editor, Distribution Business |
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Chairman:
Andrew Brown
Editor, Motor Transport |
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| 11.50 |
A1 |
What will customers want in 3-5 years? |
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B2 |
Customers do the driving |
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Jonathan Wall
Marketing Director, Dabs.com |
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Craig Hibbert
Development Director, Palletways |
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| 12.10 |
A2 |
RFID & Smart Label Technologies |
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B3 |
Technology makes new services affordable |
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Bernard Williams
Business Development Director,
Zebra Technologies Europe |
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Andrew Garner
Sales Consultant, Microlise |
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| 12.30 |
A3 |
What the industry is doing |
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Jim Flood
Architecture and Technology Services, TNT Express Services |
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| 12.50 |
Discussion and Q&A |
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Discussion and Q&A |
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13.05 |
Welcome from our lunch sponsor MetaPack from
Patrick Wall and Steve McEvoy |
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13.05
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Lunch in the exhibition area
sponsored by: |
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Breakout sessions: choose to
attend either C or D |
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14.05
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Session C -
Thinking outside the box |
OR
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Session D
- E-commerce has arrived but has the delivery? |
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Chairman: Robin
Parr-Davies
Head of Research & Consultancy, Triangle Management Services |
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Chairman: Peter
Rowlands
Editor, E-Logistics Magazine |
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| 14.05 |
C1 |
Adding value at the top end |
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D1 |
How the customer sees it |
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Andrew Bernard
Chief Executive, CitySprint |
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Carolyn Park
Business Consulting Manager, The Boots Company |
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| 14.25 |
C2 |
Can carriers do logistics? |
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D2 |
Is the industry responding? |
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Tim Smith
Development Director, Lynx Solutions |
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David Chubb
Commercial Director, Reality Group |
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| 14.45 |
C3 |
It's not easy |
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D3 |
E-home delivery-open to all? |
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Michael Holt
Operations Director, ANC |
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Lyall Cresswell
Managing Director, Courier Exchange |
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| 15.05 |
Discussion and Q&A |
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Discussion and Q&A |
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15.20 |
Refreshments in the exhibition area
sponsorship available |
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Breakout sessions: choose to
attend either E or F |
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| 15.45 |
Session E - Is
the one stop shop now over? |
OR
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Session F - Is
the overseas market
so different? |
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Chairman: Robin
Parr-Davies
Head of Research & Consultancy, Triangle Management Services |
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Chairman: Paul
Jackson
Chief Executive, Triangle |
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15.45
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E1
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How we made the change to multiple choice-a customer's experience |
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F1 |
What's on offer from the industry? |
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Heidi-Lynn
Mitchell
Corporate Sector Head of Business Transformation, Computacenter |
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David Breeze
International Director, Target Express |
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| 16.05 |
E2 |
Are multi-carrier systems here to stay? |
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F2 |
Opening the doors to Eastern Europe |
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Patrick Wall
Chief Executive Officer, MetaPack |
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Claude Béglé
Chairman of the Board, DPD/GeoPost |
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16.25
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E3
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Is is only the global operators who can truly
satisfy customer demand for the 'one stop shop' |
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F3 |
Don't forget the Freight-Forwarder! |
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David
Burtenshaw
Chief Executive, Lynx Express International |
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Ian Baxter
Group Managing Director, The RH Group |
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| 16.45 |
Discussion and Q&A |
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Discussion and Q&A |
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| 17.00 |
Close |
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19.00 |
Cocktail Reception sponsored by: |
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20.00 |
Industry Gala Dinner sponsored by:
Welcome to dinner from Vanessa Leeson,
Managing Director, Parcelforce Worldwide |
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Thursday 24 June, 2004 |
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08.30
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Registration and exhibition opens
Refreshments available in the exhibition area |
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09.00
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Keynote session - where are we going?
Chairman: Paul Jackson, Chief Executive, Triangle |
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09.05 K4
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How a
major customer sees it
Chris Pearce-Ramwell, Head of Transport, Screwfix Direct |
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09.30 K5
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Customer loyalty - the ultimate goal
Chris Fowkes, Director of Quality, TNT Worldwide UK |
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09.55 |
Discussion and Q&A |
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10.20 |
Refreshments available in the exhibition area |
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10.50
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Ask the experts - CEO open forum
Top carriers will answer questions from invited customers - is
the industry ready to respond?
Chairman: Paul Jackson, Chief Executive, Triangle |
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Panellists: |
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David Burtenshaw, Lynx Express International
Paul Carvell, Business Post
Hilary Devey, Pall-Ex
Vanessa Leeson, Parcelforce Worldwide |
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11.50 |
Closing
comments |
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12.00 |
Welcome from our lunch sponsor CitySprint from
Andrew Bernard |
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12.00
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Lunch in the exhibition area sponsored
by: |
 |
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13.00
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Coaches depart for industry golf day
at the Forest of Arden |
1 to 1 Partnership meetings continue |
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| 14.00 |
Exhibition closes |
