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Events >> e-delivery expo 2007

3 - 4 JULY 2007, OLYMPIA CONFERENCE CENTRE, LONDON
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E-Delivery Expo is a launch event offering products, services and knowledge to improve cost-effective fulfilment and delivery arising from online sales.

The huge growth in home shopping proliferated by the increased penetration of broadband connections has changed the dynamics of interaction between retailer and customer forever.
 

• Shop at a time that suits them
• Search for what they want for as long as they want
• Have no/little loyalty
• Can be cross and up sold
• Still want an ‘experience’
• Expect to get better prices
• Want to receive information on the progress of their order
• Want it delivered when they are told it will be
• Want to receive it undamaged

Retailers...

Are struggling to come to terms with these changing dynamics and need information, products and services to help them with:

• Managing a multi-channel offering
• Online brand management
• Managing and analysing transactional and behavioural data
• Search engine optimisation and marketing
• Supply chain management
• Track and trace technology
• Online payment methodology
• CRM
• Fulfilment and delivery
• Integration of information between core stakeholders – retailer, carrier and consumer

The key inhibitor to realising the true growth potential of the online channel is effective distribution.

This is the view from the KPMG/SPSL Retail Think Tank, a collection of consultants and economists who come together “to provide authoritative thought leadership on matters affecting the retail industry”

The KPMG/SPSL Retail Think Tank has criticised retailers’ performance in matching online presence with physical delivery of product:
“If there is one fundamental retailing issue whose importance was under-estimated by the early internet retailers, it is distribution. The hard work went into making the websites attractive, managing the product offering and making the sale - the delivery of the product was almost an after-thought. For an internet retailer, investment in their delivery staff should mirror the investment which bricks and mortar retailers make in their sales staff; as they are both of similar importance to the business.”
 

• To deliver information around the needs of the customer to develop a greater understanding of e-fulfilment requirements for the future (facilitating and managing change).
   
• To deliver information on topical social, economic and political issues likely to affect the future direction and growth of the UK online retail industry.
   
• To highlight trends and issues around multi-channel retailing and cross-channel brand integrity together with the impact they will have on fulfilment and multi-channel delivery in the future.
   
• To offer e-retailers and other users of high volume carrier services the widest possible choice of suppliers and solutions to make their business more efficient and profitable.

E-Delivery Expo...

• Will aim to deliver 400 senior level e-retailers who are struggling to come to terms with profitable fulfilment and delivery arising from the huge growth in online B2C shopping – by 2010 it is predicted that UK consumers will transfer £18.5 billion of spending to online retailers who will be toiling to cope with the demands of 25 million internet shoppers.
   
• Enables suppliers of products and services who can assist with these fulfilment and delivery issues to be in the same room as the senior decision makers tasked with finding cost-effective and efficient solutions for these problems.

Marketing & Partners
The Retail Bulletin
E-Logistics and fulfilment Magazine
Massive on and off-line direct communication campaign, including 8,000 direct mail visitor tickets

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