19.00

Customer Dinner - By invitation only

click here to view the Reviewing your mail supplier Workshop programme

sponsorship available

Challenging the industry
Introduction from Chairman: Susan Barton, Global Postal Industry Leader, PA Consulting

sponsorship available

12.25

The industry responds to the challenges

Representatives of organisations with different perspectives of the mail industry each give an initial response to the challenges followed by a structured debate.
Chairman: Susan Barton, Global Postal Industry Leader, PA Consulting

Richard Moriarty, Deputy CEO, Postcomm

Alex Smith, Director of Strategy, Royal Mail   

Mark Roy, Chief Executive, The REaD Group

Alan Halfacre, Chairman, Mail Users Association 

Welcome to lunch, introduction from sponsor

sponsorship available

Where is the added value?
Chairman: Nick Wells, CEO, TNT Post UK

Some would argue that the competitive focus in the UK mail market has primarily been on cost reduction rather than innovation.  We ask what is happening to value, and how can value be enhanced?  We examine the question from the varying perspectives of a global consultancy, a major player form the wider supply side of the mailing industry, and a representative of large users.

13.35

Where is the added value: A consultant perspective

Anna Perkins, Postal Industry Group, PA Consulting

13.55

Where is the added value: A supplier perspective

Justin Rabett, Strategic Solutions Architect, Williams Lea

14.15

Where is the added value: A user perspective

Robert Keitch, Direct Media Channel Development, DMA

14.35

Where is the added value: the role of accreditation

David Robottom, D&S Consultants Ltd

sponsorship available

15.30

Adding Value for the future

Chairman: John Hughes, CEO Regional Mail Services

Some posts have positioned themselves at the forefront of looking for new uses for the mail, and responded to the requirements of new businesses springing up alongside the internet.

Four such organisations share what they are doing to re-define and add value in the mail markets.

15.35

Hybrid mail in a deregulated Europe

Per Nilsen, Business Developer, Stralfors AB

15.55

Simple, Secure and Green, the new mail

Charlie Lass, Director, Viapost

16.15

Recipient Choice: ViaCTT

Andre Goncalves da Silva, Operations Manager, Correios Portugal

16.35

Innovative customer partnerships

Stefan Blomqvist, CEO, 21 Grams

sponsorship available

Enablers and barriers to more effective competition
Chairman: Steve Patrick, Managing Director, UK Mail

Although full competition in the UK market is now well into its second year, there are a

number of ongoing issues which continue to impact upon the way a free market is developing.  In this first plenary of Day Two we look at three areas where the debate continues - where Royal Mail's zonal pricing plans are headed and how Postcomm is likely to respond; how much real progress has been made on providing end to end competition to Royal Mail; and whether changes earlier in 2007 mean we are progressing closer a level playing field on VAT.

09.30

Zonal Pricing - Royal Mail states its position
Luisa Fulci, Head of Commercial Pricing, Royal Mail

An overview of the remaining issues and the likely outcome; and the process of deployment

Gillian Lyall, Chairman, Mailing House Council, DMA

sponsorship available

11.35

The convergence of transactional and direct mail; Making mail more relevant

Michael Herson, Managing Director, The Strategy Works

11.50

The growth of C2C: The quiet revolution

Angie Foong, Country Product Manager, Ebay

12.05

Creating certainty: Tracking and day definite deliveries

Mark Davis, EMEA Business Development Manager, Transport & Logistics, Intermec

12.20

Unaddressed Mail: The link with addressed direct mail volumes

Mark Young,  Managing Director, The leaflet Company

sponsorship available

13.45

Mail as part of the future media mix

Chairman: John Modd, Director, Mail, Triangle Management Services

In the final presentations of the conference we concentrate on the role of mail as an advertising medium, but from the perspective of the advertising industry and the future.  What are the lessons from other media about how to re-discover relevance after a period of relative decline? How will consumers want to be communicated with in future?

sponsorship available

Bringing it all together
We conclude the conference with the results of Triangle's Customer Forum, leading into our open forum with industry leaders where we challenge them on the big issues coming out of the 2007 Mail Show, as well as providing opportunities for questions and comments from the audience.

Chairman: John Modd, Director Mail, Triangle Management Services

15.45

In the Hotseat: Structured debate and question and answer session with industry leaders

· Alex Batchelor, Marketing Director, Royal Mail

· James Greenbury, Group Chief Executive DX Network Services

· Steve Patrick, Managing Director, UK Mail

· Nick Wells, CEO, TNT Post