20-21 MAY 2008
 CORINTHIA GRAND HOTEL ROYAL, BUDAPEST, HUNGARY
 

PROGRAMME: Re-defining Mail & Express
(last updated 13 May 2008)

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Tuesday  20 May 2008

09.10

Welcome to World Mail & Express Europe

Neil Jackson

Welcome to Budapest

Magyar Posta

09.25
 

Redefining: Global Perspectives

Industry leaders provide insights into how their organisations have redefined their ways of doing business. Poste Italiane has won many plaudits for its successful turnround and focus on retail opportunities. Swiss Post has pursued carefully focussed strategies to develop its position in its home market and internationally. DHL Global Mail is helping to re-define the highly competitive international mail business. Our hosts, Magyar Posta, have demonstrated how a smaller post has also transformed itself.

Chairman: Elmar Toime, E Toime Consulting

09.30

Creating a New Business Model - PosteMobile: Poste Italiane's Mobile Services

Roberto Giacchi, CEO of PosteMobile

09.50

Strategies for competitive advantage

Ulrich Gygi, CEO Swiss Post

10.10

Reinforcing a global strategy

Jürgen Höfling, CEO DHL Global Mail & Chairman of the Divisional Board MAIL International, Deutsche Post AG

10.30
 

Hungary leads the way

György Csáki, Chairman, Magyar Posta

10.50

Discussion and Q&A

11.25
 

Redefining: Exploring Opportunities

We open with a timely overview ahead of the next Congress on how the UPU has been working on opportunities for posts to improve their market position. We then look at specific opportunities for new or enhanced revenue streams. How robust will the direct mail market be in the future? How can posts best serve the growing migrant community, particularly through money transfer? How real are the opportunities to be involved across the whole mail value chain?

Chairman: Derek Osborn, Commercial Director, E-Biss International

11.30
 

Current and future developments in the UPU: working with external stakeholders

11.50
 

A user's perspective: Direct Marketing

12.10
 

Money transfer and business opportunities for Posts

Hikmet Ersek, Executive Vice President, Western Union

12.30
 

Responding to changing requirements across the mailstream

Patrick Keddy, International Vice President Pitney Bowes

12.50

Discussion and Q&A

13.00

Welcome to Germany 2009

Jürgen Höfling, CEO DHL Global Mail & Chairman of the Divisional Board MAIL International, Deutsche Post AG

14.10
 

Redefining: The impending environmental storm

Green issues are now high on everyone's agenda. This session explores a variety of approaches being adopted by posts. We also look at the role of hybrid mail in reducing the carbon footprint, and hear of an even more radical way of treating mail in an environmentally friendly way.

Chairman: Thomas Baldry, Managing Director Global Mail Germany, Deutsche Post World Net

14.15

How the posts are responding across Europe

Ingemar Persson, Secretary General PostEurop

14.35

Taking the environment seriously - a case study

Job van Hermelen, Senior Communications Manager, TNT Group

15.05

Hybrid Mail: A partial solution

Walter Trezek, Managing Director, Document Exchange Network

15.25
 

A more radical alternative

Ron Wiener, CEO Earth Class Mail

Discussion and Q&A

16.20
 

Redefining: case studies - intelligent solutions in Mail and Express

We've heard a lot about the USPS' Intelligent Mail initiative. We now hear how something similar is being launched in the UK. Scanning and tracking are more and more regular features for our industry. We hear from a leading provider of handheld devices. Finally, a major express operator outlines its successful partnership strategy with posts.

Chairman: Laszlo Szivi, Deputy CEO Business, Magyar Posta

16.25

Intelligent Mail: the UK approach

Colin Bradshaw, Head of Data Strategy, Royal Mail

16.45

Hand held devices and customer value

Pat Byrne, CEO, Intermec

17.05
 

Developing partnerships - why and how

Joris Oudenhuijzen, Global Industry Director, Postal, TNT Express

17.25
 

Postal automation: What next?

Francois Gillet, Marketing & Business Development Director, Solystic

17.45

Discussion and Q&A

19.00

Dinner Sponsored by

09.10
 

Creating more responsive organisations

We share a wide spectrum of experiences across a range of geographies in this session. We learn about change in the postal service of South Africa. We look at how an express company originating in the Middle East is evolving into a global player; and how a Russian parcels operator is succeeding in its market. Full market liberalisation should be a real enabler to responsiveness; we learn about the latest state of play in Europe.

Chairman: Alessandra Frantini, Partner, Fratini Vergano European Lawyers

09.15
 

Refocusing the business

Motshoanetsi Lefoka, CEO, South Africa Post Office

09.35
 

Creating a global player

Iain McLure, Chief Executive, Spring Global Mail

09.55
 

Parcels and express in Russia

Sergey Lapin, First Deputy to the Director General, CPCR Express

10.15
 

The long way to liberalisation

Alex Dieke, Head of Postal Services & Logistics, WIK-Consult

10.35

Discussion and Q&A

10.50 - 11.20

Refreshments available in exhibition area

11.20
 

Creating more responsive organisations

Four posts. Four examples of major change. Four very different markets with their own particular challenges and competitive environments. In our last full session of presentations Egypt, Armenia, Greece and Israel all share the secrets of their success.

Chairman: John Pinel, Chief Executive, Jersey Post

11.25
 

How Egypt has transformed itself

Eng. Alaa Fahmy, Chairman, Egypt Post

11.45
 

Change through concession

Hans Boon, Director General Haypost

12.05
 

The development of a new business model for Hellenic Post

Dr Andreas Taprantzis, CEO, Hellenic Post ELTA

12.25

Turning around Israel Post

Avi Hochman, President & CEO, Israel Post

12.45

Discussion and Q&A

12.55

Welcome from our lunch sponsor, Intermec

13.00 - 14.00

Buffet lunch in the exhibition area

14.00
 

Threats to relevance: exploring the faultlines

In a new departure for World Mail and Express we have set up three debates on topics which have the potential to help or hinder the race to redefine our industry and make it more responsive and relevant. What is the reality of liberalisation on the ground - are we going backwards or forwards? Given the huge growth in internet generated B2C parcels, are the operators really responding as they should? And, most fundamentally, is the battle with (or alongside) digital communications media being won or lost?

John Modd, Director, Mail, Triangle Management Services discusses with industry experts some of the unresolved issues facing the industry

14.05
 

Are we really in a more liberalised market?

Debate with Stephen Agar, Managing Director, Royal Mail Wholesale, Joost Vantomme, Executive Director, Strategic and Regulatory Affairs, Belgian Post, and Alex Dieke, Head of Postal Services & Logistics

14.35

Are operators responding enough to the internet B2C revolution?

Debate with Elmar Toime, Director, E Toime Consulting Ltd and Andrea Taprantzis, CEO Hellenic Post

15.00

Are posts losing the battle with digital?

Debate with Adam Ikdal, Partner & Managing Director, Boston Consulting Group Norway, Motshoanetsi Lefoka, CEO, South Africa Post Office, Luis Jimenez, Independent Consultant, and Neil Morris, Deputy Managing Director, Institute of Direct Marketing

15.45

Close

* Invited

If you would like to discuss the conference programme, please contact the programme editor,
John Modd, on +44 (0)870 950 7900, or by email at john.modd@triangle.eu.com