World Mail Awards 2002 and World Mail & Express Europe Conference & Exhibition
 15^th in the series – founded in 1988

The Hilton Hotel, Amsterdam
14 – 15 May 2002

World Mail Awards 2002
Monday, 13^th May

 

18.00 – 19.30

World Mail Awards Cocktail Party in exhibition area sponsored by KLM (Airmail Carrier of the Year 2000 and 2001)

World Mail & Express Europe Exhibition and Conference Registration opens

19.30 – 22.00

“INNOVATION FOR THE CUSTOMER – NOW!” Tuesday 14^th May

08.00

Exhibition opens

Refreshments and registration in exhibition area

08.55

Welcome and introduction

Paul Jackson, Chief Executive, Triangle Group
 

09.00 - 09.25

09.25 – 09.30

Chairman for the morning:

Carlos Silva, Inspector General, Correios de Portugal and President, Postal Operations Council, UPU

Opening remarks by the Chairman

Keynote Sessions:

Are we listening to our customers?

09.30 KS1 - A1

Donald Kummerfeld, President, FIPP (International Federation of the Periodical Press)

 09.45 KS1 - A2

Aad Weening, Secretary General, EMOTA

(European Mail Order and Distance Selling Trade Association)

10.00 KS1 - A3

Alastair Tempest, Director General, Federation of European Direct Marketing Associations

10.15 KS2 - A4

10.30 KS2 - A5

10.45 - 11.00

Questions & Answers

11.00 -  11.30

Coffee in exhibition area

11.30

Keynote sessions continued

11.30 – B

Innovation with regulation

Martin Vial, Chairman, La Poste

11.55 – C

Where are you?  Where do you want to be?

Lee Tuthill, Counsellor, Trade in Services Division, World Trade Organisation

12.20 – 12.30

Keynote Forum – All speakers – Q&A session

  12.30 – 12.35

Welcome from our lunch sponsor –
Klaus Knappik, Chairman of the Management Board, Deutsche Post Global Mail

12.35 – 14.00

Breakout sessions

14.00

Session E – Innovations Tomorrow!

Chairman: Dirk Palder, Vice President, Cap Gemini Ernst & Young

14.00 – E1

CRM – adding value – the next challenge

Stephen Brobst, Chief Technical Officer, NCR Ltd/Teradata

14.25 – E2

The future is now!
Larry Klimczyk, Vice President, Worldwide Mail & Express, Symbol Technologies

14.50 – E3

Document exchanges “plus”
David Sibbick, Director, Regulatory Affairs, Hays

15.15 – 15.30

Open Forum – All speakers

Or

14.00

Session F – Who should “own” the mail logistics chain?

Chairman: Alastair Tempest, Director General, Federation of European Direct Marketing Associations

14.00 – F1

A post office

Klaus Knappik, Chairman of the Management Board, Deutsche Post Global Mail

14.25 – F2

No-one! 

Bőrge Ősterholm, Senior Vice President & Managing Director, Sweden Post

14.50 – F3

Customer view –

Bob Bischof, President, McIntyre and King

15.15 – 15.30

All speakers – Q&A session

15.30 – 16.00

Tea in the exhibition area

Breakout sessions

16.00

Session G – Express – where is it going?

Chairman: Lyall Cresswell, Managing Director, Courier Exchange

16.00 – G1

A product or a concept
Simon Clayton, Vice Chairman and Chief Financial Officer, DHL

16.25 – G2

Franchising and outsourcing - are they the future?
Ulf Dahlsten, former President and Chief Executive Officer, Posten Sverige

16.50 – G3

Will it be e-logistics?
Marie-Christine Lombard, Managing Director, TNT Express France

17.15 – 17.30

All speakers – Q&A session

Or

16.00

Session H: Deregulation – What should the regulator’s role be?

Chairman: Richard Moriarty, Director Competition and Regulation, Postcomm, UK Regulator

Observers:

Aad Weening, Secretary General, AEVPC/EMOTA
Eugen Pink, Manager, Strategy and Organization, BvDP, Germany

16.00 – H1

The Commission’s view – an update and overview

Paul Waterschoot, Director, Postal Services, European Commission

16.25 – H2

The private carrier view
Mark van der Horst, Chairman, Postal Committee, EEA
 

16.50 – H3

The post office view

Jean-Paul Forceville, Director, External Relations, La Poste

17.15 – 17.30

All speakers – Q&A session

17.30 – 18.30

Visit Exhibition

Rendezvous Amsterdam Social Event

6.30 Boats depart from Hilton to the Scheepvaart Museum

The social event, hosted by TPG/TNT, will commence with a sightseeing boat trip from the Hilton Apollolaan along the famous and beautifully scenic canals of Amsterdam to the Scheepvaart Museum (Maritime Museum).
 

The Maritime Museum is housed in the National Naval Depot, a former arsenal of the Dutch Navy and is over 300 years old.
 

Upon arrival, delegates will have the opportunity to look around a magnificent lifelike replica of the “VOC-schip Amsterdam” (Dutch East Indiaman Amsterdam) where a cocktail reception will be held. There will also be a buffet meal in the Tromprooms (named after the famous Dutch Admiral Cornelis Tromp), which overlook the ship.
 

At the end of the evening delegates will be picked up and returned, to the Hilton Apollolaan.

7.30 - 8.00 Drinks reception on the VOC-schip Amsterdam replica

8.00 - 10.00 Buffet dinner in museum

10.00 - 10.30 Buses depart for the Hilton Hotel

Hosted by TPG/TNT

Link to Programme Day Two