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Tuesday 13 May 2003 |
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14.00-17.00 |
Earlybird seminars:
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sponsored by: |
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Customer Seminar
Key customers have been invited to a confidential session designed to identify their
major needs, which will be presented at the conference. Customers will be also invited
to attend the conference and the World Mail Awards Gala Dinner on 13th
May. |
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Technology (strategy) seminar
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sponsored by: |
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More details of the seminar are available
here (Adobe PDF 600kb)
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15.00 – 17.00
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World Mail Awards final judging
Now in its 4th year, the global awards evening
is designed to encourage, celebrate and publicise best practice within
the
 mail
industry. The awards will be presented by Italian TV celebrity, Mrs
Milly Carlucci, at a black tie gala dinner held in the Sheraton
Roma hotel on the evening of 13 May.
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16:00 |
Registration open |
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17:00 |
Exhibition opens |
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18.30
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Welcome Cocktail Party in exhibition area
sponsored by: |
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19.30 |
World Mail Awards Gala Dinner (Evening dress)
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Wednesday 14 May 2003 |
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08.00 |
Registration opens |
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08.30 |
Exhibition opens |
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08.30
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Refreshments in exhibition area
sponsored by: |
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09.00 |
Welcome address by Massimo Sarmi, CEO, Poste Italiane |
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09.15 |
Opening remarks by Chairman for the morning: Michael Crew Ph.D, Director,Center
for Research in Regulated Industries and Professor of Economics,
Rutgers Business School, USA |
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09.20 |
Keynote addresses
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09.20 K1
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The express customer of the future
Uwe
Doerken, Chief Executive, DHL
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09.45 K2
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The mail customer of the future
Mike Critelli,
Chairman & CEO, Pitney Bowes Inc
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10.10 K3
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The customers’ needs today
Results of customer seminar
David Robottom, Director of Industry Development and Postal Affairs, UK Direct Marketing
Association; Chairman of FEDMA Postal Affairs Committee; Chairman of
International Chamber of Commerce (ICC) Postal Affairs Task Force;
Chairman of Postal Users Group (PUG).
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10.35 |
Discussion and Q&A |
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10.45
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Refreshments in exhibition area
sponsored by: |
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11.15 |
Best customer practice |
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11.15 K4
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Postal Best Practices
Alice Kijak, VP Shared Services Operations, Americas, Readers
Digest
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11.40 K5
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Scandinavia
Lars Vesterlund, Senior Vice President, International Mail, Posten Sverige AB
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12.05 K6
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Italy
Giuseppe Pantano, Director of Mail Division, Poste Italiane
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12.30 |
Discussion and Q&A
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12.40 |
Welcome to lunch from Börge
Österholm, CEO Posten Sverige AB |
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12.45
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Buffet lunch in exhibition area
sponsored by: |
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Breakout sessions
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14.00 |
Session A |
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Session B |
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Better management
of our biggest resource! |
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What is the future of direct mail now? |
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Chairman: Derek Osborn,
Commercial Director, E-Biss International
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Chairman: David Robottom, Director of
Industry Development and Postal Affairs,
UK Direct Marketing Association |
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14.00 |
A1: HR challenges in the postal sector -
findings from an EU-wide study |
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B1: A European view
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Christian Bason, Business Manager, PLS
Ramboll Management, Denmark
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Alastair Tempest, Director General, FEDMA
(Federation of European Direct Marketing Association) |
14.25
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A2: A case history - Involving
your people in change |
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B2: Keys to developing profitable mail volumes |
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Gösta Hägglund, Vice President,
HR, Posten Sverige |
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Bryan Cassady, Managing Director,
Postal Solutions |
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14.50 |
A3: The union view of change in the post |
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B3: A global view |
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Bert van Caelenberg, Secretary General,
European Federation of Employees in Public Services |
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Richard Miller, Executive Director,
International Mailers' Advisory Group, USA, Member of UPU Advisory Group |
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15.15 |
All speakers - Discussions and Q&A |
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15.15 All speakers - Discussions and Q&A |
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15.30 - 16.00 |
Refreshments in exhibition area
sponsored by: |
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Breakout
sessions |
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16.00 |
Session C |
OR |
Session D |
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Towards a level playing field |
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What is the future of digital mail? |
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Chairman: Cesare
Rizza, Associate, Cleary Gottlieb Steen & Hamilton |
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Chairman: Paul Ljungberger, Chief Executive Officer, g-desk International |
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16.00
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C1: Where is the best EU regulatory practice so far? |
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D1: US case history – “one stop shop”
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Ian Senior, Associate Director, Triangle Management Services Ltd |
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Wilson Zehr, CEO, Zairmail Inc
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16.25
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C2: Consumer watchdog - UK experience so far |
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D2: The First Mile
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Peter Carr, Chairman, Postwatch
UK |
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Nick Earle, CEO, StreamServe |
16.50
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C3: Defining the German market
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D3: A multi-channel strategy for the future of posts |
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Eugen
Pink, Manager, Strategy and Organisation, Bundesverband Deutscher Postdienstleister (BvDP) |
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Marco Barbuti, CEO, Postecome S.p.A.
Group, Poste Italiane |
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17.15 |
All speakers - Discussion and Q&A |
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17.15 All speakers - Discussion Q&A |
17:30 |
End of sessions - visit exhibition |
18.30 |
Exhibition closes |
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19.30
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Italian Fantasy Evening (suits/smart dress) Sheraton Roma Hotel
Welcome address by
Enzo Cardi, Chairman of Poste Italiane's Board of Directors
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hosted by: |
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Documentation - sponsored by:
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Thursday 15 May 2003 |
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08.30 09.00 |
Exhibition and refreshments
sponsored by:
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Breakout
sessions |
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09.00 |
Introduction |
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Session E |
OR |
Session F |
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Does the international mail world need more or
less regulation? |
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Technology workshop
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Chairman: Colin
Mitchell, Senior Associate, Triangle Management Services |
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Chairman: Dirk Palder, Vice President, Cap Gemini Ernst & Young
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(Each party will have five to ten minutes for
introductory remarks and join then join in an open forum) |
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09.10 - 10.45 |
E1: USPS
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09.10
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F1: IT as an enabler for company success |
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Mike Regan,
International Postal Affairs, United States Postal Service |
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Jörg Beyer, Director, Corporate IT
Architektur, Deutsche Post World Net |
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E2: Spring
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09.35
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F2: The future impact of low cost smart
labels |
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Iain McLure, Vice
President Europe, Spring |
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David Treworgy, Partner, Postal Industry
Sector, IBM Business Consultancy Services |
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E3: Swiss Post
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10.00
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F3: Inter-operability - working in South
America! |
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Jean-Pierre Streich, Head of
International, Swiss Post Group |
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Albert Hernandez, CEO, SkyPostal
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E4: Poste Italiane
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Paolo Vergano, Poste Italiane |
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10.25 |
All speakers - Discussion and Q&A |
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10.45 - 11.15 |
Refreshments in exhibition area
sponsored by: |
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Breakout
sessions |
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11.15 |
Session G |
OR |
Session H |
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Customer best practice |
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It’s all about quality |
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Chairman: Stephan Bult, former Marketing
Manager, Readers Digest
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Chairman: Jack
Dempsey, Chairman, Post Europ, Executive Director, International
and Regulatory Affairs, An Post |
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11.15 |
G1: Mail order in Scandinavia |
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H1: Progress so far |
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Gunnar Ryman, CEO, Halens, Sweden
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Francesca Coratella,
Director International Mail, Poste Italiane, Chairman, UPU
Publishing Sector Industry Group |
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11.40 |
G2: Around the world |
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H2: Canada Post – an innovative case study |
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John Seeley, Vice President,
International Business, National Geographic Society |
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Chris Brennan,
CEO, Innovapost
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12.05 |
G3: Europe from the USA
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H3: CEN standards, a contribution to
Universal Service Quality |
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Steve Smith,
Distribution Operations and Postal Affairs, Christian Science
Publishing Society |
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Marc Sandrin,
Chairman, CEN/TC 331, Director, Somepost
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12.30 |
All speakers - Discussion and Q&A |
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12.45 |
Welcome from lunch sponsor Elsag |
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12.50
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Buffet lunch in exhibition area
sponsored by: |
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14.00
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The last Word
Stay and listen to your customers as they review the
conference proceedings
David Robottom,
Director, UK DMA
Gunnar Ryman, CEO, Halens, Sweden
Alastair Tempest, Director General,
FEDMA
Aad Weening, Secretary General, EMOTA (European Mail Order
Trade Association)
John Seeley, VP, International Business, National Geographic
Society
Steve Smith, Distribution Operations and Postal Affairs,
Christian Science Publishing Society
Alice Kijak, VP Shared Services Operations, Americas, Readers
Digest
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15.30
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Refreshments and
farewells |
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Documentation - sponsored by: |
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*Invited |
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Triangle Contacts:
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Triangle Links:
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Other sponsorships and
opportunities are available. For information, please contact:
Speaking opportunities, Paul Jackson,
PaulJ@triangle.eu.com
Sponsorship opportunities, Nigel Ashton,
NigelA@triangle.eu.com
Registration for the conference, Sandy Pocock,
SandyP@triangle.eu.com |
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