Day 2 Monday 22 February 2010

A NEW WORLD ORDER - Managing Post Recession

MANAGING POST RECESSION: INSIGHTS FROM INDUSTRY LEADERS

In our opening keynote session, three leaders of postal operators, public and private, and from different parts of the region, share their personal experiences of managing in the current environment. They outline their views on what will be the lasting impact of the global recession and technological change on key areas such as volume trends and product development. Our fourth speaker provides an update on USPS’ international strategy.

Chairman: Paul Jackson, Chairman, Triangle Management Services

Adding value in Argentina

Alfredo Romero, CEO and President, OCA Argentina

A perspective from Central America: developments in El Salvador

Lic Marlon Grandos Pinto, Director General, El Salvador Post

Developments in USPS’ international strategy

Pranab Shah, Managing Director, Global Business & Vice President, United States Postal Service

Discussion Q&A

Refreshments Available in the exhibition area

A NEW WORLD ORDER: TRENDS AND EXPECTATIONS

How has the rest of the world responded to the new world order, and what lessons are there for the Americas? What will be the impact of altered economic priorities and ongoing changes in communications technologies? An expert panel discusses these and other relevant issues.

Chairman: Richard Miller, Managing Partner Market Response International

What is happening in the rest of the world?

John Modd, Director Mail, Triangle Management Services

Towards a Multi-Channel Post

Paul Vogel, Director, Deloitte

Discussing the issues

Ray Ruga, Executive Director, CLADEC

Jody Berenblatt, Senior VP Postal Strategy, MBNA America

Linda Woolley, Executive Vice President, Government Affairs, DMA

A NEW WORLD ORDER: MEETING CUSTOMER NEEDS (1)

In this session we look at the impact of recession and the changed business environment on mail and parcels markets, both domestic and cross border. We hear from two significant global players on how they plan to respond to customer requirements in the new world order. From two smaller operators we gain an understanding of how to be successful through a more focussed approach to local customer requirements.

Chairman: Dirk Palder, Vice President, Capgemini Deutschland GmbH

Finding the right space in which to compete globally

Peter Somers, Managing Director, Belgian Post International

Competing against a strong national post

Enrique Vegas, Commercial Vice President, Servicios de Correspondencia ENVIA Ltda

Responding to the needs of Mexican customers

Ingo Babrikowski, Director General, Estafeta Mexicana S.A. de C.V

The world needs express

Paul J. Herron Jr, Vice President, Postal Transportation and Customer Engineering, FedEx Express

Discussion Q&A

Refreshments available in the exhibition area

A NEW WORLD ORDER: MEETING CUSTOMER NEEDS (2)

The mail and express markets in the Americas are increasingly competitive, both locally and internationally. And the national incumbents are learning how to fight back. From Mexico and Peru we hear about developments affecting two successful local service providers. The closing presentation provides insights into the wider issues facing the cross border mail industry, particularly in the Americas.

Chairman: Jaime Basagoitia, General Manager, Trans-Express Inc

16.15

Competing in the mail market in Mexico

Pablo Moreno, CEO, ampm

Creating a strong market position in Peru

Anderson Vasquez, Director General, Olva Courier

The changing world of cross-border mail

Daniel Baettig, Head of Cross Border Mail, Swiss Post International

Discussion and Q&A

Close

Day 3 Tuesday 23 February 2010

A NEW WORLD ORDER - Managing Post Recession

008.45

A NEW WORLD ORDER: RELEVANT IDEAS

In the opening morning session we examine a number of different approaches organisations are developing to respond to the profound changes facing the industry. We look at the huge challenges facing USPS from a regulator's perspective. We gain an insight into the evolution of messaging technologies. We benchmark with a post outside the America about developments in parcels strategy. And a new technological development that will assist in more effective delivery is unveiled.

Chairman: Luis Jimenez, Founder, Strategy Dialogues Ltd

08.50

The US postal system in the era of reform

Nanci E. Langley, Commissioner, US Postal Regulatory Commission

09.10

Developments in document messaging technologies

Bernie Gracy, Vice President of Strategy and Business Development, Pitney Bowes

09.30

Parcel delivery: becoming part of the customers' sales process

Carl-Gerold Mende, Member of the Executive Board, Austria Post

09.50

Mobilise your workforce to address the unaddressable

Intermec Technologies

10.10

Discussion Q&A

10.25

Refreshments available in the exhibition area

MANAGING POST RECESSION: FURTHER INSIGHTS FROM POSTAL LEADERS

In our closing plenary we hear from leaders of national posts in both Latin America and the Caribbean. Look out for insights into how these CEOs are managing post recession and how they are responding to the changing role of posts within their countries.

Chairman: Charles Prescott, Independent Consultant, Charles will also update the conference on developments in addressing since last year’s workshop.

A distinctive postal model

Franklin Sluis, General Managing Director, Nieuwe Post N.V. Netherlands and Antilles

Progress in Paraguay

Eva Carolina Bareyro, President, Paraguay Post

The development of a Caribbean post

Sheldon Cyrus, Managing Director, Trinidad and Tobago Postal Corporation

12.05

Continued improvement in Guatemala

Javier Lobo, Managing Director, Correo de Guatemala

Discussion Q&A

BRINGING IT ALL TOGETHER

Summary of the conference’s big issues from the chair of the closing ‘in the hotseat’ session.

John Modd, Director Mail Triangle Management Services

In the hotseat

The discussion that puts the audience in the driving seat. We’re aiming for some lively debate on the big issues coming out of this year’s event. Delegates should prepare some tough questions for the panel of CEOs and senior directors!

Among those taking part

Javier Lobo, Managing Director Correo de Guatemala

Ingo Babrikowski, Director General Estafeta Mexicana S.A. de C.V

Carl-Gerold Mende, Member of the Executive Board Austria Post

Alfredo Romero, CEO and President, OCA Argentina

Michael Gentles, Postmaster General/CEO  Postal Corporation of Jamaica Ltd