19.00   Sunday 24 February 2008 - Welcome to Puerto Vallarta  - Pablo Moreno Valenzuela

Welcome to Mexico

Purificación Carpinteyro, CEO SePoMex

Keynote addresses – Challenges facing the national postal operators

Chairman: Peter Somers, Managing Director and Member of the Executive Committee, Belgian Post International

In the opening session of the event, four national posts share their experiences of how they are addressing the challenges they face. SepoMex has radical plans to re-assert itself in the Mexican market. The USPS as by far the largest post in the world should be particularly well placed to face up to the digital challenge. In Colombia the challenge is as fundamental as it gets--coming back from bankruptcy. Finally, Trinidad and Tobago has been through many major changes in the last decade, and an update is timely.

Changes in Central America

Keynote Sessions – Challenges from stakeholders

Chairman: Larry Chaido, Director, Transglobal Consultants

What do the customers want: we hear from the Mexican Direct Marketing Association. In the USA there have been major changes to the regulatory framework of USPS: the Postal Regulatory commission gives its perspective. Quality is a huge challenge for many posts in the region: we hear about current state and what still needs to be done.

11.25

The requirements of a customer

Arturo Huerta, President, Mexican DMA

11.45

The perspective of a regulator

Mark Acton, Vice Chairman and Commissioner, US Postal Regulatory Commission

12.05

The Challenges to achieve quality - a consultant's viewpoint

Gareth Rees, Director - Service Measurement, Research International UK

Finding the right partners in mail

Gary Carroll, Regional Director - Royal Mail Group

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Keynote Sessions – Challenges from private operators

Chairman: Neil Jackson, Chief Executive, Triangle Management Services

Historical failures by the national posts have made Central and Latin America a hotbed of competition. We hear the views of a private operators association. Then we share the experiences of three established regional private operators in mails, parcels and logistics

The Americas as part of a global mail strategy

Frank Bettgenhaeuser, Senior Vice President Operations,  DHL Global Mail 

Winning in an open market

Alfredo Romero, CEO, OCA

A regional focus on courier and express

Luz Mary Guerrero Hernández, CEO, Servientrega SA

Keynote Sessions – The global challengers

Chairman: Frank Cebello, Executive Director, Global Business Management, USPS

As well as the regional players, the global operators are a major force. For FedEx and UPS the 

region of course contains their home markets but they have also been pursuing aggressive 

growth strategies throughout the region. We hear what more they are planning. On the mail side, 

are updated on how the Americas fits into DHL's global strategy. Finally, Royal Mail explains the 

challenges to a major post of doing business in many parts of the Americas.

Public private partnerships - Creating a successful alliance

Carl Asmus, Vice President Marketing, Fedex

UPS’ strategy in the Americas

Jerry Del Gaudio, Vice President, International Strategy, UPS

Keynote addresses – Opportunities and perspectives

Chairman: Jim Wade, Chairman and CEO, Wade World Wide Inc.

This morning we move on from challenges to opportunities. In the first session we look specifically at a huge growth sector--international money transfer. The remaining three presentations are then designed to get us to see opportunities in the region through the eyes of a successful European private operator; a banker; and a private operators' association.

The growth in international money transfer

Odilon Almeida, Regional VP, The Western Union Company

Effects of postal liberalisation in Europe from the point of view of a private postal operator Alejandro Silva Ramos, CEO Unipost

A banker’s viewpoint

Daniel Seltzer, VP Public Sector Group, Citigroup

The role of a private operators' association

Mauricio Arcq, President of Quality Post and Vice President of AMEDEM

Discussion and Q&A

Keynote Session – Case studies in adding value

Chairman: Dra. Serrana Bassini Casco, Secretary General, UPAEP

These four case studies are designed to inspire innovation throughout the region. We learn from Canada about creating customer value. From Brazil we learn about a very successful approach to opening up banking to the non-banked. Uruguay provides a case study in how to embed technology throughout the organisation. Costa Rica demonstrates you can be small and innovative.

Bringing banking to a mass market: a case study from Brazil

Decio Braga de Oliveira, Director of Economics and Finance, Brazil Post -

Added value through technology

Dan Gomez, VP Latin America and Caribbean, Intermec Technologies

Mail Processing Automation, a new way ahead

François Gillet, Marketing & Business Development Director, Solystic

Converting customer value into action: a case study from Canada

Janet LeBlanc, Director, Customer Value Management, Canada Post

Discussion and Q&A

Keynote Session – On the horizon

Chairman: John Modd, Director, Mail, Triangle Management Services

We bring the conference to a close with an update on how the UPU is preparing for the big event in Nairobi. A forward look at the challenges and opportunities for mail, and an overview of the big global issues, then provide the backdrop to our 'In the Hotseat' session where CEO's and top directors face tough questions from the moderator and the audience.

A global overview

John Modd, Director, Mail, Triangle Management Services

The UPU prepares for Nairobi

Gabriel Mateescu, Chairman, Council of Administration UPU

Embracing technology: a case study from Uruguay

Maria Cristina Gonzalez Rego, President, Uruguay Post

The future for mail

Chris FitzGerald, VP and General Manager, Latin America & Carribea, and Michael Lintell, Director, Future of the Mailstream, Pitney Bowes

Discussion and Q&A

In the hotseat – interactive Q&A session

An opportunity for delegates to question industry leaders

Chairman: Chris Fitzgerald VP and Managing Director, Latin America, Pitney Bowes