World Retail Networks Seminar 2008
Date: 19 May 2008 | Location: Corinthia Grand Royal Hotel, Budapest, Hungary
Overview
We have seen Post Office networks undertaking ambitious transformation programmes in order to compete in ever increasing competitive home markets. A pressing need exists to reach the post office customer through multiple channels and for senior executives to innovate to help grow their market share and present a uniform and seamless shopping experience and branding across all channels to ensure the customer does not go elsewhere.
This conference brought together the issues, challenges and success stories from all sides of the global Post Office retail industry and was focused on adding value to the customer experience. Delegates heard from leading industry experts willing to share their experiences and expertise.
Attending the conference brought delegates up to speed with the latest thinking and developments within the Global Post Office sector and gave them the opportunity to network with peers and suppliers to the industry.
Attendees
This seminar attracted an audience of senior directors and executives from Postal Retail Networks throughout Europe and beyond – these included:
- Chairmen & Chief Executives
- Managing Directors
- Retail Networks Directors
- Business Development & Marketing Directors
- Senior technical executives
- Communications and Brand Managers
Information regarding next year’s event will be confirmed in due course and will be announced first here. To ensure that you are kept up to date please subscribe to our World Mail & Express Europe newsletter now.
In the meantime, some of you may be interested in attending our other events, details of which are provided on the event calendar page.
Agenda
| Monday 19 May 2008 | ||
| 10.30 | Registration and refreshments available | |
| 11.00 | Welcome to the 2nd World Postal Retail Networks Seminar John Modd, Director, Mail, Triangle Management Services |
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| 11.05 | Keynote addresses – Profiling the latest retail products and services Chairman: Howard Webber, Chief Executive, Postwatch |
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| 11.10 |
Poste Italiane – the evolution from tradition to new channels and offerings Alberto Buttaroni, Director of Operations and Customer Care, Chief Network and Sales, Poste Italiane |
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| 11.30 | The new advertising campaign as part of a transformation programme Caroline Bates, Head of Brand and Advertising, Post Office Ltd |
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| 11.50 | High Performance point of service for posts Catherine McCall, Arc-Post Development Manager, Accenture |
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| 12.10 | Postal networks: the gateway to the information society Ken McKeown, Director, Markets Development, UPU |
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| 12.30 | Discussion and Q&A | |
| 12.45 | Buffet Lunch | |
| 13.45 |
Keynote Sessions – New ways of doing business Chairman: Ann Nevinson, Retail Networks Director, Triangle Management Services |
|
| 13.50 |
Developing Postbanks Hans Boon, Director General, HayPost |
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| 14.10 |
Developing an alternative retail network Rafał Brzoska, CEO, InPost |
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| 14.30 |
Multi-channel retailing at Post Danmark Søren Ravn Jensen, Deputy Executive for Private Customers, Post Denmark |
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| 14.50 | Discussion and Q&A | |
| 15.00 | Buffet lunch in the exhibition area | |
| 15.30 |
The latest technology for postal retail networks Peter Tichy, Director of Professional Services, Escher Group |
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| 15.50 |
Retail Networks – how far to automate and how close to get to the customer Kalle Tarien, Director of Global Relationships, Smartpost Ltd |
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| 16.05 | Lessons from Hungary Ilona Kádár, Retail Network Director, Magyar Posta |
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| 16.25 | Discussions and Q&A, closing comments | |
| 16.40 | Close. Tour of exhibition area | |
| 19.00 | World Mail Awards drinks reception sponsored by | |
| 20.00 | World Mail Awards Gala Dinner | |
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