Independent specialist services to the mail and express industries

Date: 6 May 2009 | Location: Hilton Munich Park Hotel, Munich, Germany

Overview

Increasingly Post Office networks are undertaking ambitious transformation programmes in order to compete in ever increasing competitive home markets. There is now a pressing need to reach the Post Office customer through multiple channels and for senior executives to innovate to help grow their market share and present a uniform and seamless shopping experience and branding across all channels to ensure the customer does not go elsewhere.

This conference brought together the issues, challenges and success stories from all sides of the global Post Office retail industry and focused on adding value to the customer experience. Delegates heard from leading industry experts willing to share their experiences and expertise.

The conference provided insight into the latest thoughts and developments within the global Post Office sector and gave delegates the opportunity to network with peers and suppliers to the industry.

This seminar attracted an audience of senior directors and executives from Postal Retail Networks throughout Europe and beyond – these included:

• Chairmen & Chief Executives
• Managing Directors
• Retail Networks Directors
• Business Development & Marketing Directors
• Senior Technical Executives
• Communications and Brand Managers

Information regarding next year’s event will be confirmed in due course and will be announced first here. To ensure that you are kept up to date please subscribe to our newsletter now.

In the meantime, some of you may be interested in attending our other events, details of which are provided on the event calendar page.

Agenda

Wednesday 6th May 2009
11.00	Registration and Refreshments
11.30	Welcome to the World Postal Retail Networks SeminarJohn Modd, Director Mail, Triangle Management Services
11.35	Improving customer accessChair: John Modd, Director Mail, Triangle Management Services
11.40	Conversion of Post Offices into PostPointsRudy Moens, Director Physical Networks, De Post – La Poste (Belgium)
12.00	Payshop: growing the network with retail agentsHelena  Rodrigues, Managing Director, Payshop (Portugal)
12.20	Swiss Post: Alternative solutionsGundekar Giebel, Head of E-Media, Swiss Post
12.40	Discussions and Q&A
13.00	Buffet lunch
14.00	Regulation and Government impact in postal retail networksChair: Ann Nevinson, Director Retail Networks, Triangle Management Services
14.05	Impact of Universal Service Obligation (USO) in postal retail networksTim Brown, Chief Executive, Postcomm
14.25	Post Office UK: Reconciling commercial business vs community perceptionSue Huggins, Programme Director – Network Change, Post Office Ltd.
14.45	Partnering with local governmentsTamara Primakoff, Director of Networks Partners, La Poste
15.05	Discussions and Q&A
15.20	Refreshments
15.40	Postal network reinventionChair: Ian Carr, Managing Director of Postal Business, Jersey Post
15.45	SAPO: A successful transformation journeyCarien Venter, Chief Management Analyst, South African Post Office
16.05	Financial services for Post OfficesRon D’Mello, Sales &  Marketing Director, First Rate Exchange Services Ltd
16.25	Securing a nationwide branch networkMag. Elmar Konzett, Head of Branch Network, Austria Post
16.45	Discussions and Q&A, closing comments
17.00	Close
19.00	World Mail Awards drinks reception
20.00	World Mail Awards Gala Dinner

Networking

At the end of the one-day seminar, the exhibition area was opened to provide a chance for more detailed discussion with postal network colleagues and to see some further illustration of the incentives featured during the day.

That evening, at the same venue, the 10th World Mail Awards Gala Dinner took place. Delegates to the World Retail Networks Seminar could attend this event and the World Mail & Express Europe Conference, which commenced the following day.

World Mail & Express Europe is recognised as the foremost networking conference in the global calendar. During the event there was a number of social activities, including dinners, a Bavarian themed evening (hosted by DHL Global Mail) and a cocktail party, designed to help delegates renew acquaintances, talk with peers and make new introductions.

In addition, Speed Networking (sponsored by Belgian Post International) created a structured and fun environment in which delegates could talk to people who they may not normally come into contact with and facilitates a quick decision on whether there is a mutual interest, without the need for polite or unnecessarily long conversations.

Exhibition

Alongside the seminars and conference the exhibition display area featured a variety of leading organisations, operators and industry suppliers, ready to share and discuss their latest innovations. All refreshments and meals were served in this area, enabling delegates and exhibitors to mingle and discuss business at will.

Venue

The Hilton Munich Park Hotel is set in a quiet location, next to the beautiful English Gardens close to the heart of historic Munich. The city’s famous beer gardens and the popular ‘Schwabing’ district are within easy walking distance. The hotel is fully equipped for the needs of today’s businessman – you can pamper yourself in the Fitness & Beauty area, use the 12th floor Executive Lounge with sweeping 12th floor views of Munich, or dine in the beautiful Tivoli restaurant. All rooms have wireless internet access.

You can book accommodation at the hotel with preferential rates until 5th April 2009. Simply contact the hotel once you have registered for the conference, quoting ‘World Mail & Express Europe Conference’.

Hilton Munich Park Hotel
Am Tucherpark 7
80538 Munich
Fax: +49 89 3845 2555
Email: reservations.munich@hilton.com

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2011 dates and venue confirmed for Europe

The initial details for the 19th World Mail & Express event have been announced.

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World Mail & Express Europe programme available now online

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