An overview of the most relevant e-technologies

A description of the main areas whereby e-technologies impact upon the mail market, including those “cross-over” technologies from the express sector. All the main elements affecting the mail industry are reviewed, such as:

• Electronic mail

• Hybrid mail

• Electronic postage

• Intelligent Mail

• EBPP (electronic bill presentation and payment)

Strategic Direction

Postal administrations are currently under threat from developments such as deregulation and e-technologies leading to a loss of market share. The report explores strategic options available to Post Offices to develop the potential e-technologies hold for them. The cross-over of innovations from the express sector is also a factor within this framework. The report explores questions such as:

• Can new technological developments be made successful for the post offices?

• Can they lower costs, compensate for substitution effects and strengthen post offices’ competitive advantage?

Best Practice

A review of the e-technology products offered by the world’s top post offices including a commentary on what is on offer and how well they have been adopted by the market.

A number of post offices have developed a range of e-services. A summary of what, in the author’s view, has been the success or otherwise of the various e-technology products and services available and what lessons can be learnt for the future.

To download an order form click here (230 kb Adobe PDF)