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UK B2C Parcels Distribution Survey

Building on the long established UK Domestic B2B Parcels Distribution Survey, which has been running for over 20 years, and similar express parcel distribution surveys for France, Germany, Spain, Saudi Arabia, India & UK Pallets, Triangle has now introduced a UK B2C Parcel Distribution Survey.

This specialist home distribution survey consists of a sample of 300 completed telephone interviews held with the decision-maker for UK-B2C deliveries of parcels ½ kg – 30 kg. All interviews are carried out to the standards laid down by the Market Research Society of Great Britain.

Topics surveyed include:

• Knowledge of carriers

• Communications

• Internet usage

• Parcels profile

• Carriers used

• Types of products being delivered to the home

• Prices

• Service improvements

• Problem handling

• Selection criteria

• Marketing recall

• Carrier ratings

• Quality of transport service

• Customer care

• Provision of information

• Flow of information between carrier shipper and end customer

• Notification of late/non delivery

• Service returns

• Fulfilment activity

• Usage

The survey results are reported in a management summary including analysis, graphical representation of the results, comparative charts and, where appropriate, literal comments from the interviewees. In addition, individual company summaries can be produced, supported by personalised presentations where desired.

Triangle express surveys are designed to compliment carriers own customer satisfaction surveys with the added unique advantage of benchmarking key performance indicators against competitors. Shippers too will find the survey an invaluable input to carrier selection and monitoring.
 

The 2008, Wave 1, Report is available from March 2008
To order a copy of this report:
Download an order form here (Adobe pdf 197kb)
The report is available at a price of £12,150 + VAT
 

Triangle Contacts:

Triangle Links:

If you would like further information about these surveys, please e-mail us here or contact:
Robin Parr-Davies on Tel: +44 (0)870 950 7900 .

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• UK B2C Parcels Sutdy •
• Mail & Express Delivery Show •