Since the spring of 1986 Triangle has carried out regular surveys into the attitudes and views of express users. The UK Domestic Express Survey was the first such survey available to the express industry and has become widely used as the industry standard. The annual survey consists of a sample of completed telephone interviews held with decision-makers for express services. All interviews are carried out to the standards laid down by the Market Research Society of Great Britain.

Similar surveys have now been undertaken by Triangle in the French, German, Saudi Arabian and Spanish express parcel markets and also in the UK express pallets and international sectors.

The surveys have been developed to investigate the factors that differentiate carriers in the eyes of the shipper and to present the findings in the form of competitor carrier benchmarking charts. Key distinguishing issues are examined such as customer care, problem resolution, the flow of information between carrier and customer, and the importance of a wide range of services.

The surveys can be “customised” by the addition of two complementary confidential questions for each client subscribing before the research commences. The survey results are reported in a management summary including analysis, graphical representation of the results and comparative benchmark charts. In addition, individual company summaries can be produced, supported by personalised presentations where desired.

India
The research has now been extended to the express market in India and will consist of in depth face to face interviews with some 1200 senders of express shipments, centred around the main cities of: Bangalore, Chennai, Delhi, Hyderabad, Kolkatta and Mumbai.

Survey Timings
This survey is the first monitor the Indian express market for which fieldwork is scheduled to take place during March 2007 with the final report due for publication in June 2007.

Investment
The cost of the Indian Express Distribution Survey is €17,500 (+VAT where applicable).
 

To order a copy of this report:
Download an order form here (Adobe pdf 210 kb)

If you would like further information about this survey please contact Sue Cornwall or Robin Parr-Davies on +44 (0)870 950 7900.