|
In response to customers’ requests, Triangle Management Services has
this year introduced a customer satisfaction survey for the newly emerging
UK pallet distribution market following the successful format of the long
established UK Domestic Parcels Distribution Survey.
Robin Parr-Davies, Triangle’s Head of Research and Consultancy, comments:
“The rapid growth of the pallet network distribution market over the last
few years has been remarkable and with most operators expecting a further
boost as a result of the Working Time Directive, current growth rates of
35% - 40% per annum are expected to continue for a while yet”.
As well as those established parcels carriers that also have an interest
in palletised shipments, there are now around 8 major specialised pallet
networks operating in the UK market with at least one additional new
starter expected this year. Although networks do vary in structure, most
seem to involve a licensee model with a degree of licensee involvement in
hub operations and/or licensor ownership.
The new Triangle Survey of UK Pallet Users that is being published this
summer will address issues of customer satisfaction, awareness and service
options for example. The report includes a detailed survey of some 300 +
companies that despatch palletised shipments in the range of 1 to 6
pallets per consignment. It solicits their views about the service they
receive, records network brand awareness and addresses pricing issues in a
way that facilitates individual networks to benchmark themselves against
their competitors.
Mr Parr-Davies, who oversaw marketing for a number of express parcels
carriers in the early years of that sector's developments, concludes: “it
is important for those networks that want to ensure their survival beyond
this initial dramatic growth period, that they invest today to underscore
their success in the future. As well as investing in such things as hub
developments and IT facilities for example, networks also need to start to
think about market positioning and brand awareness issues now.”
|
|
Notes to editor:
The UK Pallet Users Distribution Survey is based on the long
established UK Domestic Parcels Distribution Survey. It will survey 300 +
customers using a structured questionnaire that will take around 30
minutes to complete. The report will be published to subscribers during
July and costs £11,000 + VAT.
Triangle Management Services Ltd., founded in 1984 is today the
pre-eminent independent specialist management services company within the
global mail, express, and logistics sectors. As well as market research
surveys, Triangle also offers the following services to clients:
Recruitment, Consultancy, Mergers & Acquisitions and Conferences - all
focussed on the mail and express industry sectors.
For further information contact: Robin Parr-Davies of Triangle Management
Services Ltd. on +44 (0)870 950 7900 e-mail:
RobinP@triangle.eu.com
|
