Triangle News

The key changes to the benchmarking survey include a 30% increase in sample size, a shorter and more focussed questionnaire, which now include a new section on benchmarked carrier loyalty/recommendation factor and the ability for subscribers to boost their quota within the main survey. In addition Triangle has confirmed that the price of the survey will remain unchanged at 2008 levels.

The survey was first published in 1984 and has become the industry standard for the express sector. Its status reflects the way in which clients use the survey to identify benchmarks against which they can judge company performance and the success of new initiatives.

Express Director at Triangle, Robin Parr-Davies commented “we know and understand the value of the UK Domestic Express Survey to our clients. These changes have been made after consultation with the carrier industry and will, we know, provide an even more useful business tool for them in 2009”.

The survey is priced at £12,150 + VAT. Further details can be found at the Triangle website www.triangle.eu.com

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