UK Transactional Mail Survey

A wide-ranging review of transactional mail activity in the UK, offering over 250 pages of insights into this complex business sector.

Transactional mail is the largest single segment of the UK mail market, covering such items as bills, statements, cheque books, credit cards and communications from central government and local authorities.

The Triangle survey is comprehensive, and is the result of in-depth interviews with originators of transactional mail, and with key suppliers throughout the value chain, including printers and mailing houses.

The Transactional Mail Survey is the first of its kind, offering unique insights into this huge market. It is essential reading for anyone involved in the transactional mail value chain:

postal operators & regulators
mail users & originators
facilities management companies
mailing houses & consolidators
printing, insertion and sorting equipment manufacturers
direct mail printers

To order a copy of this report or for further information please contact Helen Daniels on +44 (0)1628 642910 or email helen.daniels@triangle.eu.com.

Executive Overview

Terms of Reference / Report Summary – 11 pages

The Originators of Transactional Mail – 62 pages
Financial Services / Retail / Government
Utilities / Other

Market Size – 12 pages
The Volume & Value of Transactional Mail
Cost Components of Transactional Mail
The Market by Type of Transactional Mail

Market Structure – 11 pages
Overall Structure
Major In-house Producers
Print Management, Facilities Management and
Business Process Outsourcing (BPO) Companies
Transactional Mail Houses
Disaster Recovery
Printing Insertion and Sorting Equipment

The UK Mail Market – 10 pages
Deregulation / Liberalisation
Current Licence Holders
Market Shares of the Postal Operators
Trends in Liberalisation & Globalisation

Market Trends – 8 pages
Market Growth & Trends: Outsourcing / Printing / Investment /
Archiving / Document Integrity
Convergence of Transactional and Marketing Mail
Trends in e-Delivery of Bills and Statements
Factors Limiting Technological Advance
Comparison of the UK with International Markets

Selection of Suppliers – 10 pages
Decision to Outsource
Choice of Outsourcing Supplier & Mail Carrier
Key Decision Makers

Consumer Research Findings – 8 pages
Internet Penetration and Use
Viewing Invoices and Statements Over the Internet
Reasons for Non-use of the Internet
Current Electronic Access to Bills and Statements
Preferred Methods of Document Delivery
Attitudes Towards e-Substitution

Appendices
Profiles of Transactional Mail Houses – 77 pages
Profiles of Facilities Management Operations – 10 pages
Consumer Research Tabulations – 25 pages

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