Triangle surveys show a diverging delivery market in the UK with B2C and B2B showing very different dynamics.
Carriers tend to offer very similar services but the economics behind them differ widely. It will be interesting to see which carriers move ahead in one or both segments over the next twelve months. In B2C, consumer demands for fast and free deliveries means shippers...
Latest Triangle Survey Finds Churn increased in the UK B2C Express Market
Key insights from this year’s report include: The level of change for 1st choice carrier has returned to 2012 levels We have seen an 8% increase in businesses who have recently stopped using a specific carrier Improved service levels, marketing and pricing changes are...
Customer Loyalty Increasing Amongst B2B Parcels Shippers
The findings come after Triangle conducted some 450 in-depth telephone interviews with B2B shippers, and collected a total of 566 benchmark service ratings for the thirteen main carriers used for deliveries to business premises in the UK. In the 2016 survey, Royal...
Triangle’s latest B2C survey finds that social media is an emerging influence on carrier usage
In 2014 Triangle conducted some 495 in-depth telephone interviews with B2C shippers, and collected a total of 646 benchmark service ratings for the two main carriers used for home deliveries. Whilst looking at current carrier usage, Triangle also investigates any...
