Triangle’s regular national surveys into the views of express users have been developed over the years to investigate those factors that differentiate and benchmark carriers from the shipper’s perspective. In common with its predecessors, this year’s Saudi Arabian survey examines key distinguishing factors such as customer care, problem resolution, information exchange, pricing and the importance of a wide range of services.
The new report, which runs to over 100 pages, illustrates that inbound international express services are an increasingly significant part of the Saudi market. As with similar surveys in other countries, the Saudi Arabia express survey also shows the important effect of price on carrier choice, with a large majority of shippers stating that they would change carrier for a reduction in price. Coupled with shippers’ expectations of price reductions in the next twelve months, maybe the carrier stability of the recent past is about to change – this will certainly be a market to watch as it develops over the next few years.
Other sections of the report analyse the shippers’ usage, awareness and opinions of a number of specific carriers, rating them across a range of criteria such as the quality of their transport service, marketing and customer care effectiveness. The survey also looks at the selection criteria considered by shippers and any service improvements they would like to see. Results are presented in easy-to-read tables and charts, along with deeper analysis and summaries where appropriate.
The report will be ideal for express parcel carriers, industry consultants and others with an interest in the Saudi Arabian transport market, either currently active or looking to enter the market in the Kingdom or in other countries of the Middle East. With international inbound service provision becoming increasingly prominent in the region, anyone interested in the concept of Import Express should particularly benefit from this report. It is expected that the 2006 Express Distribution Survey will be the first in an annual Saudi Arabian series looking at the parcels distribution sector in the Kingdom, and anyone interested in the benefits that regular subscription or participation will bring is recommended to contact Triangle Research Director, Sue Cornwall, as soon as possible either at sue.cornwall@triangle.eu.com or on 0870 950 7900.
In addition to Saudi Arabia, Triangle carries out express and parcel distribution surveys in a number of other countries, most notably France, Germany, Spain and the UK. This is Triangle’s first study of this type in the Middle East, with further research planned for Egypt and elsewhere in the near future. For more information on any of our studies, or to purchase a copy of the 2006 Saudi Arabia Express Distribution Survey report, please contact Triangle on +44 (0)870 950 7900.
Notes for Editors:
- With extensive experience in market research and syndicate surveys, Triangle brings its industry knowledge of the global express, mail and logistics sectors to provide an incisive approach and added-value interpretation of results;
- Triangle’s market research services include annual syndicate surveys, market overviews and bespoke research conducted throughout the world on behalf of subscribing companies;
- 2006 reports covering the UK, Germany and Saudi Arabia are available now, the 2006 UK Pallets and Spanish Express surveys will be available in the autumn, while a new overview of the Polish Express market is coming soon;
- The Saudi Arabia Express Distribution Survey is available for purchase directly from Triangle – interested parties should contact sue.cornwall@triangle.eu.com for more details.
Triangle Management Services Ltd, founded in 1984, is today the pre-eminent independent specialist management services company within the global mail, express and logistics sectors. Triangle offers the following services to clients: Recruitment, Market Research, Consultancy, Conferences and Mergers and Acquisitions – all of which focus primarily on the mail and express industry sectors.
