Changes announced to industry standard survey to reflect new market trends
The key changes to the benchmarking survey include a 30% increase in sample size, a shorter and more focussed questionnaire, which now include a new section on benchmarked carrier loyalty/recommendation factor and the ability for subscribers to boost their quota...
Triangle introduces new user survey of the UK’s B2C delivery market
With the staggering growth in home shopping via the internet there is considerable interest in how e-retail goods purchased are subsequently handled and delivered to consumer’s home addresses. This survey will not only be of interest to carriers and shippers but also...
Three new Posts sign up as members of Triangle’s Global Post Office Retail Benchmarking Group
Alberto Buttaroni, Head of Operations and Customer Care at Poste Italiane commented: “To join the Global Post Office Retail Benchmarking Group is a way to step into wider relations with foreign Postal Operators, with a particular focus on product development. We are...
New Polish Express Parcel Carriers Digest hits the spot
This handy compendium of the Polish express industry is specifically aimed at buyers and suppliers to the industry, and provides an overview of the Polish express market. For each of the main Polish express carriers the Digest includes a concise summary of each...
Global integrators make their mark in rapidly growing Indian express market
Many commentators forecast that the Indian express market is set to grow at more than 20% p.a. for the next few years which will put some strain on the thousands of small operators serving the local domestic sector, although 20 operators are estimated to account for...
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